UFP Retail Solutions Customer Service Representative

Provide front-line customer support for UFP Retail Solutions, assisting with pre-, in-, and post-purchase inquiries through phone, email, and other communication channels. Handle a high volume of incoming calls, acknowledge and resolve customer complaints, and process orders, forms, applications, and requests. Maintain accurate records in the CRM platform, coordinate with colleagues, support customer satisfaction through product trainings, and prepare reports and correspondence.