Customer Service Manager (Zell & Lenhausen)

Amcor
Germany
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: bachelorsSkills: ["Customer-centric mindset","Analytical","Problem-solving","Strategic thinking","Organizational skills","Stakeholder management","Independent work"]

Lead Customer Service Representatives for a customer-centric organization in Zell & Lenhausen, driving customer loyalty through proactive ownership of customer experience and issue resolution. Own and support customer and product strategy development, collaborate with Sales and Supply Chain to align supply chain actions to market needs, and oversee key customer projects through launch. Manage and develop customer service teams, monitor complaints and trends, and ensure compliance with relevant German customs laws.

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Amcor
Amcor
1 week ago

Customer Service Manager (Zell & Lenhausen)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead Customer Service Representatives for a customer-centric organization in Zell & Lenhausen, driving customer loyalty through proactive ownership of customer experience and issue resolution. Own and support customer and product strategy development, collaborate with Sales and Supply Chain to align supply chain actions to market needs, and oversee key customer projects through launch. Manage and develop customer service teams, monitor complaints and trends, and ensure compliance with relevant German customs laws.
Location: Germany
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and manage Customer Service Representatives to improve customer service experience and drive organic growth.
  • •Take ownership of customer issues and follow them through to resolution, including collaboration on escalated order, graphics, ship date, and quality concerns.
  • •Provide disciplinary and functional leadership, professional development, recruitment, retention, and performance reviews for customer service teams in Zell and Lenhausen.
  • •Support Sales and Key Account Managers with cost calculations for projects and products, and oversee new customer projects from conception through market launch.
  • •Prepare and maintain sales and cost planning materials (annual sales budget, monthly forecasts, sales bridge analyses, and long-term supplier declaration inputs) while ensuring compliance with German Customs laws.

Key Requirements

  • •At least 7 years’ experience in Customer Service and/or Supply Chain in a complex matrix organization.
  • •Fully operational knowledge of customer service, supply chain, and logistics/warehouse processes.
  • •People management experience and capability to lead one team onsite and one team remotely.
  • •Very good English and German language skills.
  • •Analytical and problem-solving skills with experience using customer service software, databases, and tools like Power BI; BS in Business Administration or related field preferred.
Experience:7+ yearsCustomer serviceSupply chain
Education:Bachelor's in Business Administration
Skills:Customer-centric mindsetAnalyticalProblem-solvingStrategic thinkingOrganizational skillsStakeholder managementIndependent work
Languages:EnglishGerman
Tech Stack:Power BICustomer service softwareDatabases

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn