Store Leader - Carlsbad

Tapestry
United States
Workplace: OnsiteFull timeUSD 38.25 - 51.75 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Leadership","Coaching","Communication","Conflict mediation","Time management"]

Lead the store to maximize productivity and profitability by building a high-performing team, elevating customer service, and driving results through clienteling, omni-channel sales, and operational excellence. Coach associates in real time to deliver premium experiences, manage KPIs and customer engagement using CRM/clienteling tools, and ensure strong business planning, visual standards, compliance, and inventory integrity.

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Tapestry
Tapestry
2 days ago

Store Leader - Carlsbad

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead the store to maximize productivity and profitability by building a high-performing team, elevating customer service, and driving results through clienteling, omni-channel sales, and operational excellence. Coach associates in real time to deliver premium experiences, manage KPIs and customer engagement using CRM/clienteling tools, and ensure strong business planning, visual standards, compliance, and inventory integrity.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Model brand service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
  • •Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, follow-ups, and KPI achievement.
  • •Recruit, onboard, train, and motivate a high-performing team with goal setting, regular check-ins, performance management, and development plans.
  • •Own store financial performance by forecasting, planning, analyzing selling reports and trends, and implementing action plans.
  • •Oversee store operations and compliance, including cash handling, scheduling/payroll, inventory integrity, loss prevention, and visual merchandising execution.

Pay and Benefits

Salary: USD 38.25 - 51.75 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •3+ years of store leadership in retail or service, with luxury/premium experience preferred.
  • •Proven sales leadership with coaching, development, and KPI-driven performance management.
  • •Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
  • •Strong communication and conflict mediation skills, with data-driven decision-making.
  • •Ability to work a flexible schedule including nights, weekends, and peak retail days.
Experience:3+ yearsRetailLuxury
Skills:LeadershipCoachingCommunicationConflict mediationTime management
Languages:English
Tech Stack:Microsoft OfficeExcelWordPowerPointOutlookCRMClientelingSocial mediaLive stream shopping

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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