Junior FX Customer Relations Executive

Ebury
Vilnius
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Multitasking","Client relationship","Attention to detail"]

Serve as a primary point of contact for a portfolio of ~300 corporate clients trading FX online via the EBO platform. Provide daily operational and trading assistance, mediate between internal teams, resolve client issues, and ensure accurate handling of trade bookings, banking details, and payments. Promote the product offering to support client growth opportunities, build commercial awareness around currency needs, and develop client relationships with guidance from experienced portfolio managers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ebury
Ebury
21 hours ago

Junior FX Customer Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Serve as a primary point of contact for a portfolio of ~300 corporate clients trading FX online via the EBO platform. Provide daily operational and trading assistance, mediate between internal teams, resolve client issues, and ensure accurate handling of trade bookings, banking details, and payments. Promote the product offering to support client growth opportunities, build commercial awareness around currency needs, and develop client relationships with guidance from experienced portfolio managers.
Location: Vilnius
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide daily operational and trading assistance for a portfolio of ~300 online-trading corporate clients.
  • •Ensure clients use Ebury as their main platform for international trading and payments.
  • •Handle live currency trade booking and accurate banking/payment information, including high-value/volume payments.
  • •Identify issues proactively and resolve client queries while coordinating with internal departments to find solutions.
  • •Promote the company offering to support growth opportunities and communicate developments/improvements to clients.

Key Requirements

  • •Fluency in Lithuanian and English at a professional level.
  • •Knowledge of FX and experience with currency markets/trading is required.
  • •Strong written and verbal communication skills, with confidence in mediating between internal departments and clients.
  • •Interest in client servicing and ability to deliver best-in-class service in a busy, high-pressure environment.
  • •Comfort managing workloads with tight time constraints, multitasking across platforms, and resolving client issues as they arise.
Experience:FintechFXTrading
Skills:CommunicationProblem-solvingMultitaskingClient relationshipAttention to detail
Languages:LithuanianEnglish
Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn