Samsara

3 days ago

Supervisor, Data Annotation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead a Safety Event Review (SER) team by overseeing AI-detected safety event quality, queue health, and agent availability. Own escalations, policy clarifications, shift oversight, and real-time decision-making to ensure SLAs, turnaround times, and review-quality targets are met. Coach, educate, and develop specialists through QA audits and day-to-day feedback while hiring and building an inclusive, high-performing team in Bengaluru.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Monitor SER queue health and agent availability to meet SLAs, turnaround times, and review-quality targets.
•Maintain schedules and monitor time-off requests and time reporting for specialists.
•Coach and educate specialists to ensure service levels are achieved and maintained.
•Conduct QA audits and provide day-to-day feedback through regular reviews.
•Serve as first point of contact for escalations, policy clarifications, and agent support needs.

Pay and Benefits

Perks:Health InsuranceParental LeaveLearning Budget

Key Requirements

•2+ years of leadership experience as a supervisor in a high-volume contact center environment.
•Bachelor’s degree or equivalent expertise via practical experience in related fields.
•Strong understanding of the Behavioral Based Coaching Model, including SMART goal setting.
•Experience managing development and performance expectations.
•Strong problem-solving and troubleshooting skills with good judgment.

Experience:Contact centerTelematicsLogisticsSafety programs

Education:Bachelor's

Skills:LeadershipCoachingProblem-solvingTroubleshootingJudgment

Licenses:Driver’s license

Languages:English

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

3 days ago

Supervisor, Data Annotation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Monitor SER queue health and agent availability to meet SLAs, turnaround times, and review-quality targets.
•Maintain schedules and monitor time-off requests and time reporting for specialists.
•Coach and educate specialists to ensure service levels are achieved and maintained.
•Conduct QA audits and provide day-to-day feedback through regular reviews.
•Serve as first point of contact for escalations, policy clarifications, and agent support needs.

Pay and Benefits

Perks:Health InsuranceParental LeaveLearning Budget

Key Requirements

•2+ years of leadership experience as a supervisor in a high-volume contact center environment.
•Bachelor’s degree or equivalent expertise via practical experience in related fields.
•Strong understanding of the Behavioral Based Coaching Model, including SMART goal setting.
•Experience managing development and performance expectations.
•Strong problem-solving and troubleshooting skills with good judgment.

Experience:Contact centerTelematicsLogisticsSafety programs

Education:Bachelor's

Skills:LeadershipCoachingProblem-solvingTroubleshootingJudgment

Licenses:Driver’s license

Languages:English

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn