Forward Deployed Product Manager - AI Agent (EMEA)

Cresta
London
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Curiosity","Bias for action","Cross-functional","Customer facing","Problem solving"]

Lead the end-to-end deployment of AI Agents for enterprise customers in EMEA, owning outcomes, deployment lifecycle, and customer relationships. Collaborate with Forward Deployed Engineers and product/engineering to design, build, test, and optimize agents, while shaping playbooks and establishing standards for the EMEA region.

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FursaFursa
Cresta
Cresta
7 months ago

Forward Deployed Product Manager - AI Agent (EMEA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the end-to-end deployment of AI Agents for enterprise customers in EMEA, owning outcomes, deployment lifecycle, and customer relationships. Collaborate with Forward Deployed Engineers and product/engineering to design, build, test, and optimize agents, while shaping playbooks and establishing standards for the EMEA region.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own AI Agent outcomes for our customers—defining and delivering on the metrics that move the needle and identifying further automation opportunities
  • •Own the deployment lifecycle for AI Agents—from scoping and kickoff to launch and post-go-live optimization
  • •Design, build, test and iterate on AI agents in partnership with FDEs using internal tools and latest technologies to maximize customer ROI
  • •Serve as the AI Agent SME for the EMEA Sales cycle, supporting demos, solutioning, and deal reviews to ensure feasibility and value
  • •Lead customer relationships and act as the primary point of contact for AI Agent, helping customers move quickly and effectively

Pay and Benefits

Perks:Health InsuranceDentalVisionParantal LeaveRemote SetupWellness StipendPaid Leave

Key Requirements

  • •5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
  • •Hands-on work style with curiosity and bias for action; ability to anticipate needs and bottlenecks and deliver with urgency
  • •Experience leading complex deployments, owning customer relationships (including senior stakeholders), and working cross-functionally
  • •Strong technical understanding, systems thinking and exposure to building AI Agents
  • •Comfortable working with ambiguity in a dynamic startup environment
Experience:5+ yearsAILLMCustomer experience
Skills:CuriosityBias for actionCross-functionalCustomer facingProblem solving
Languages:English
Tech Stack:AILLMMachine learningData integration

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn