Lead CSR/Teller- West Henderson (Columbus, OH)- Full Time

Fifth Third Bancorp
Columbus
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer focus","Communication","Confidentiality","Risk awareness","Sound judgment"]

Provide excellent customer service in a high-accountability CSR/Teller role, using independent judgment to perform complex customer service duties. Listen to customers’ needs, resolve questions, and maintain confidentiality while following risk appetite and policy. Partner with the Financial Center Manager on cash counts and FCA requests, support daily office operations, and train new Customer Service Representatives. Identify customer needs and make consultative referrals using retail product knowledge.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR/Teller- West Henderson (Columbus, OH)- Full Time

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in a high-accountability CSR/Teller role, using independent judgment to perform complex customer service duties. Listen to customers’ needs, resolve questions, and maintain confidentiality while following risk appetite and policy. Partner with the Financial Center Manager on cash counts and FCA requests, support daily office operations, and train new Customer Service Representatives. Identify customer needs and make consultative referrals using retail product knowledge.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide excellent customer service in all interactions, including complex CSR duties using independent judgment.
  • •Deepen customer relationships by listening to needs, asking questions, following up on issues, and ensuring a positive customer experience.
  • •Maintain confidentiality of customer business and follow the Bancorp Code of Business Conduct and related policies.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Support daily office operations, balance records, and assist/training for newly hired Customer Service Representatives; make consultative referrals to bankers and business partners as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Flexibility in scheduling and the ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer focusCommunicationConfidentialityRisk awarenessSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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