Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 85,050 - 116,550 annuallyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Relationship-building","Operational execution"]

Lead a Citizens branch to exceed customer expectations by driving branch performance, sales growth, and an outstanding colleague and customer experience. Coach and develop your team in a digital-first environment, build customer-centric culture, and manage objectives in a high-volume, profit-and-loss setting. Partner with the local community to deepen and expand relationships, while ensuring operational integrity and compliance with SAFE Act requirements.

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Citizens Bank
Citizens Bank
3 days ago

Citizens Branch Manager

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 minutes agoStatus: Live

Job Summary

Lead a Citizens branch to exceed customer expectations by driving branch performance, sales growth, and an outstanding colleague and customer experience. Coach and develop your team in a digital-first environment, build customer-centric culture, and manage objectives in a high-volume, profit-and-loss setting. Partner with the local community to deepen and expand relationships, while ensuring operational integrity and compliance with SAFE Act requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations by nurturing long-term customer relationships.
  • •Spearhead branch performance and sales growth while creating and sustaining a customer-centric culture.
  • •Coach colleagues through continuous learning and coaching plans to achieve individual and branch-wide goals.
  • •Combine financial acumen and strategic insights to guide decision-making and deliver results.
  • •Connect with the local community as a brand ambassador to build new customer relationships and strengthen existing ones.

Pay and Benefits

Salary: USD 85,050 - 116,550 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid LeaveWellness Stipend

Key Requirements

  • •High School diploma or equivalent.
  • •Leadership experience coaching and developing teams to drive sales excellence and world-class customer service in a high-volume branch environment.
  • •4 years of sales management experience in Retail or Branch Banking.
  • •Proven record managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Drive exceptional customer experience validated through customer satisfaction surveys.
Experience:Retail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationRelationship-buildingOperational execution
Licenses:SAFE Act
Tech Stack:Mobile and Online BankingNMLS

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website