Faire

3 weeks ago

Brand Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own a book of ~300 brands and drive outcomes through tailored coaching, strategy, and daily support across email, phone, and video. Lead adoption and retention of Faire Direct and brand-funded programs like Ads and Insider Partnership, while upselling new products and programs. Use data, reports, and voice-of-customer insights to remove blockers, prioritize feedback for product development, and collaborate cross-functionally to hit sales and utilization goals.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Engage with brands via scalable and 1:1 email, phone, and video calls while building trusted relationships.
•Own your book of business and revenue outcomes, including driving high-value adoption and usage of Faire Direct.
•Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership.
•Identify growth opportunities and coach brands from strategy through execution, including upselling new products and programs.
•Synthesize, measure, and communicate customer feedback using data and reporting to inform action and product prioritization.

Pay and Benefits

Salary: USD 112,000 - 154,000 annually

Equity and Bonus:Equity

Perks:EquityBenefits

Key Requirements

•3-5 years of experience in sales, account management, or business development in a fast-paced environment.
•Experience with sales and data tools, including Salesforce, data visualization software, and call recording tools.
•Customer-obsessed mindset with strong advocacy for small businesses.
•Goal-oriented, quota-based approach with motivation to exceed targets.
•Strong communication skills to convey ideas clearly in verbal and written form.

Experience:3-5 years

Skills:Customer advocacyCommunicationOwnershipAnalytical thinkingCollaboration

Tech Stack:SalesforceData visualization softwareCall recording toolsAI tools

Company Brief

Faire

Operates a wholesale marketplace connecting independent retailers with emerging and established brands, providing ordering, logistics, and payment solutions to help small businesses discover and stock unique products.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Faire

3 weeks ago

Brand Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Engage with brands via scalable and 1:1 email, phone, and video calls while building trusted relationships.
•Own your book of business and revenue outcomes, including driving high-value adoption and usage of Faire Direct.
•Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership.
•Identify growth opportunities and coach brands from strategy through execution, including upselling new products and programs.
•Synthesize, measure, and communicate customer feedback using data and reporting to inform action and product prioritization.

Pay and Benefits

Salary: USD 112,000 - 154,000 annually

Equity and Bonus:Equity

Perks:EquityBenefits

Key Requirements

•3-5 years of experience in sales, account management, or business development in a fast-paced environment.
•Experience with sales and data tools, including Salesforce, data visualization software, and call recording tools.
•Customer-obsessed mindset with strong advocacy for small businesses.
•Goal-oriented, quota-based approach with motivation to exceed targets.
•Strong communication skills to convey ideas clearly in verbal and written form.

Experience:3-5 years

Skills:Customer advocacyCommunicationOwnershipAnalytical thinkingCollaboration

Tech Stack:SalesforceData visualization softwareCall recording toolsAI tools

Company Brief

Faire

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn