Sales Retention Representative

Join Sunrun’s Retention team to retain prospective customers in the sales pipeline. You’ll resolve ARC (At Risk Customer) cases for the sales team, handle inbound and primarily outbound calls with pre-installed customers, and ensure a high-quality customer experience. The role includes overcoming objections, de-escalating concerns, educating customers on Sunrun’s solar process, re-engaging unresponsive prospects, and managing an ARC case pipeline using Salesforce and CRM tools.