Strategic Operations Manager, Accounts

Athelas
United States
Workplace: RemoteFull timeFunction: Business OperationsExperience: 3-5 yearsSkills: ["Communication","Leadership","Problem-solving","Customer-facing","Project management"]

Remote operations leader focusing on Revenue-Cycle Management, owning end-to-end onboarding, cross-functional processes, and account health for a fast-growing SaaS healthcare platform. You’ll optimize workflows across Product, Eng, Billing, Sales, and Account Management, manage high-value accounts, and drive scalable operations with measurable business metrics.

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Athelas
Athelas
3 months ago

Strategic Operations Manager, Accounts

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Remote operations leader focusing on Revenue-Cycle Management, owning end-to-end onboarding, cross-functional processes, and account health for a fast-growing SaaS healthcare platform. You’ll optimize workflows across Product, Eng, Billing, Sales, and Account Management, manage high-value accounts, and drive scalable operations with measurable business metrics.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own the day-to-day management of 12+ accounts representing $1M+ in annual recurring revenue and resolve escalations as they arise
  • •Drive client growth through operational optimization and new growth initiatives
  • •Develop and standardize internal processes, reporting, training and documentation to scale the customer base 5-10x in 12 months
  • •Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
  • •Break down complex business problems and ensure timely execution of essential internal operations projects
Travel: Low travel

Key Requirements

  • •3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • •Experience with SQL + Excel
  • •Strong client-facing and communication skills with a customer-first mindset
  • •Proven project management experience delivering multiple projects in a fast-paced environment
  • •Ability to work cross-functionally with sales, operations, and engineering teams to address client needs and scale processes
Experience:3-5 yearsSaaSHealthcare
Skills:CommunicationLeadershipProblem-solvingCustomer-facingProject management
Tech Stack:SQLExcel

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas
Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.
Industry: Medical Devices
Headquarters: San Francisco, United States
Founded: 2017
Website