Rooms Division Manager

Minor International
Sydney
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Leadership","Communication","Organisational skills","Service excellence","Problem-solving"]

Lead Rooms Division operations for a new NH Collection hotel, partnering with the pre-opening team to set up procedures, recruit and develop talent, and establish service standards. Oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services to deliver exceptional guest experiences. Manage cleanliness standards, guest satisfaction and service recovery, plus room revenue, occupancy, and departmental costs. Coach leaders and teams, run quality reviews, and collaborate with Food & Beverage and Sales.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Minor International
Minor International
3 days ago

Rooms Division Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead Rooms Division operations for a new NH Collection hotel, partnering with the pre-opening team to set up procedures, recruit and develop talent, and establish service standards. Oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services to deliver exceptional guest experiences. Manage cleanliness standards, guest satisfaction and service recovery, plus room revenue, occupancy, and departmental costs. Coach leaders and teams, run quality reviews, and collaborate with Food & Beverage and Sales.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
  • •Drive guest satisfaction through personalised service, proactive engagement, and effective service recovery.
  • •Ensure exceptional standards of cleanliness and presentation across the hotel.
  • •Manage room revenue performance, occupancy, and departmental costs.
  • •Set up the hotel for opening by establishing procedures, recruiting and developing talent, and continuing day-to-day performance leadership.

Pay and Benefits

Perks:Health InsuranceLearning BudgetEap

Key Requirements

  • •Proven experience as a Rooms Division Manager, Front Office Manager, or senior hotel operations leader.
  • •Experience in premium, luxury, or lifestyle hotel environments.
  • •Strong commercial acumen managing revenue performance, labour costs, and departmental budgets.
  • •Track record leading and developing large operational teams.
  • •Hands-on leadership with exceptional communication and organisational skills, plus pre-opening experience highly regarded.
Experience:HospitalityLuxury hotelsHotel operationsPre-opening
Skills:LeadershipCommunicationOrganisational skillsService excellenceProblem-solving
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn