Aramex

5 days ago

CMT Executive (Baghdad, IQ)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Manage customer interactions as the primary point of contact, resolving inquiries and complaints while maintaining strong, long-term relationships. Collect and analyze customer feedback to identify trends, then collaborate with internal teams to improve service delivery and recommend solutions. Coordinate with sales and marketing on customer strategies, support upselling/cross-selling, provide onboarding and product education, and prepare reports on customer satisfaction and service performance.

Location: Baghdad

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Serve as the primary point of contact for customer inquiries and support, ensuring timely resolution of issues.
•Gather and analyze customer feedback to identify trends and areas for improvement, then collaborate with internal teams to develop solutions.
•Coordinate with sales and marketing teams to align customer strategies and identify opportunities for upselling or cross-selling.
•Maintain accurate records of customer interactions and transactions, and prepare reports on feedback and service performance.
•Support onboarding for new clients and educate customers about products and services; monitor service delivery against company standards.

Key Requirements

•Bachelor’s degree in business administration, marketing, communications, or a related field.
•1-3 years of experience in customer service, customer management, or a similar role.
•Proven track record of managing customer relationships effectively.
•Familiarity with CRM software and customer management tools.
•Excellent verbal and written communication skills.

Experience:1-3 yearsCustomer serviceCustomer management

Education:Bachelor's in business administration, marketing, communications, or a related field

Skills:CommunicationProblem solvingConflict resolutionAnalytical skillsAttention to detailsCustomer centricTeam collaborationAdaptabilityTime management

Tech Stack:CRM softwareMicrosoft Office Suite

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Aramex

5 days ago

CMT Executive (Baghdad, IQ)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Baghdad

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Serve as the primary point of contact for customer inquiries and support, ensuring timely resolution of issues.
•Gather and analyze customer feedback to identify trends and areas for improvement, then collaborate with internal teams to develop solutions.
•Coordinate with sales and marketing teams to align customer strategies and identify opportunities for upselling or cross-selling.
•Maintain accurate records of customer interactions and transactions, and prepare reports on feedback and service performance.
•Support onboarding for new clients and educate customers about products and services; monitor service delivery against company standards.

Key Requirements

•Bachelor’s degree in business administration, marketing, communications, or a related field.
•1-3 years of experience in customer service, customer management, or a similar role.
•Proven track record of managing customer relationships effectively.
•Familiarity with CRM software and customer management tools.
•Excellent verbal and written communication skills.

Experience:1-3 yearsCustomer serviceCustomer management

Education:Bachelor's in business administration, marketing, communications, or a related field

Skills:CommunicationProblem solvingConflict resolutionAnalytical skillsAttention to detailsCustomer centricTeam collaborationAdaptabilityTime management

Tech Stack:CRM softwareMicrosoft Office Suite

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor