Customer Marketing Associate

Hyperexponential
London
Workplace: HybridFull timeFunction: Marketing & GrowthSkills: ["Stakeholder management","Project management","Copywriting","Editing","Process improvement"]

Own customer case study production end to end, recruiting insurance industry practitioners and publishing written, video, and social assets. Build and improve the case study recruitment process, grow engagement across the underwriting community (including LinkedIn), and manage award submissions. Collaborate with senior internal and customer stakeholders to increase the frequency, quality, and impact of customer stories that fuel go-to-market worldwide.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Hyperexponential
Hyperexponential
2 days ago

Customer Marketing Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own customer case study production end to end, recruiting insurance industry practitioners and publishing written, video, and social assets. Build and improve the case study recruitment process, grow engagement across the underwriting community (including LinkedIn), and manage award submissions. Collaborate with senior internal and customer stakeholders to increase the frequency, quality, and impact of customer stories that fuel go-to-market worldwide.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Own case study production end to end, from identifying the story and recruiting customers through to publication.
  • •Publish additional customer-contributed content quarterly, including quotes, social content, and event-related appearances.
  • •Build and continually improve the case study recruitment and production process to reduce lift for customers and the team.
  • •Grow engagement across the underwriting community using metrics such as event attendance, email open rates, and social engagement.
  • •Identify and manage award submissions throughout the year by coordinating internal and customer stakeholders.

Pay and Benefits

Perks:Learning BudgetPaid LeavePensionHealth InsuranceLife Insurance

Key Requirements

  • •Take customer stories or content projects from idea to publication while coordinating multiple senior, time-limited stakeholders.
  • •Build content programmes or campaigns where customer relationships matter, including securing participation and managing approvals and consent.
  • •Produce short-form written and video content yourself, with strong functional writing and editing skills.
  • •Grow an audience or generate leads through social content, particularly by editing and assembling content for LinkedIn.
  • •Demonstrate strong instincts for positioning and messaging aligned with a brand narrative, and improve processes by removing friction.
Skills:Stakeholder managementProject managementCopywritingEditingProcess improvement
Tech Stack:LinkedIn

Company Brief

Hyperexponential
Provides pricing decision-intelligence (PDI) software (hx Renew) that helps commercial P&C insurers and reinsurers build, deploy and manage pricing and underwriting models using machine learning and alternative data to improve risk selection and pricing performance.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2017
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor