Guest Services

Deliver exemplary guest service by answering inbound calls and in-person inquiries, resolving customer concerns, and handling complaints. Adapt responses to customer needs, refer unresolved grievances to designated departments, and solicit sales of additional services or products. Maintain accurate records of interactions and support venue sustainability efforts, including end-of-show tasks like collecting recyclables and properly storing event equipment. Perform other duties as assigned by the Guest Services Manager.