Guest Services

Live Nation Entertainment
California
Workplace: OnsiteFull timeUSD 16.5 - 20 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Judgment","Teamwork"]

Provide guest support by answering inquiries via phone and in person, resolving complaints, and analyzing situations to determine effective next steps. Maintain customer loyalty through exemplary service, adapt to guest needs, and refer unresolved grievances to designated departments. Record interaction details, solicit sales of additional services or products, and support venue sustainability and end-of-show responsibilities. Perform other assigned tasks as directed by the Guest Services Manager.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide guest support by answering inquiries via phone and in person, resolving complaints, and analyzing situations to determine effective next steps. Maintain customer loyalty through exemplary service, adapt to guest needs, and refer unresolved grievances to designated departments. Record interaction details, solicit sales of additional services or products, and support venue sustainability and end-of-show responsibilities. Perform other assigned tasks as directed by the Guest Services Manager.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver exemplary customer service to maintain customer loyalty and resolve inquiries.
  • •Answer inbound calls or in-person questions and determine the most effective resolution.
  • •Refer unresolved grievances to designated departments for further investigation.
  • •Solicit sales of new or additional services or products and take/enter/cancel orders as needed.
  • •Keep records of customer interactions, complaints, and actions taken.

Pay and Benefits

Salary: USD 16.5 - 20 hourly

Key Requirements

  • •High School Diploma or equivalent
  • •At least 2 years in customer service and communications
  • •Strong verbal, written, and interpersonal communication skills
  • •Ability to analyze customer concerns and solve problems creatively
  • •Ability to walk constantly, climb stairs, and lift/carry 50 lbs.+ (occasional sitting)
Experience:2+ yearsCustomer serviceCommunications
Education:High School
Skills:Customer serviceCommunicationProblem-solvingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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