SAP GTS Consultant

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Root cause analysis","Incident management","Problem-solving","Cross-functional coordination","Documentation"]

Provide L1.5/L2/L3 production support for SAP GTS and SAP ECC logistics processes, covering Compliance Management, Customs Management, Risk Management, Preference Processing, SPL Screening, and Embargo Checks. Diagnose and resolve incidents within SLA, perform root-cause analysis, and manage service requests and standard changes. Support minor enhancements, configuration updates, deployments, transport management, and testing (UT/SIT/UAT), while coordinating across business, functional, and technical teams and following ITIL incident/problem/change/release processes using tools like ServiceNow, Remedy, or Jira.

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FursaFursa
NTT
NTT
4 weeks ago

SAP GTS Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide L1.5/L2/L3 production support for SAP GTS and SAP ECC logistics processes, covering Compliance Management, Customs Management, Risk Management, Preference Processing, SPL Screening, and Embargo Checks. Diagnose and resolve incidents within SLA, perform root-cause analysis, and manage service requests and standard changes. Support minor enhancements, configuration updates, deployments, transport management, and testing (UT/SIT/UAT), while coordinating across business, functional, and technical teams and following ITIL incident/problem/change/release processes using tools like ServiceNow, Remedy, or Jira.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide L1.5/L2/L3 production support for SAP GTS and SAP ECC logistics processes.
  • •Analyze, troubleshoot, and resolve incidents within SLA; perform root cause analysis (RCA) for recurring issues.
  • •Handle service requests and standard changes, delivering minor enhancements and configuration updates.
  • •Support deployment activities and transport management.
  • •Coordinate with business users and functional/technical teams; prepare documentation and knowledge articles, and participate in on-call support.

Key Requirements

  • •Support SAP GTS processes including Compliance Management, Customs Management, Risk Management, Preference Processing, SPL Screening, and Embargo Checks.
  • •Provide L1.5/L2/L3 production support for SAP ECC applications and related ECC logistics processes.
  • •Analyze, troubleshoot, and resolve incidents within SLA, including root cause analysis for recurring issues.
  • •Handle service requests and standard changes, including minor enhancements and configuration updates.
  • •Coordinate testing and deployment activities (UT, SIT, UAT) and support on-call duties during business-critical periods/shifts.
Skills:Root cause analysisIncident managementProblem-solvingCross-functional coordinationDocumentation
Tech Stack:SAP GTSSAP ECCITILServiceNowRemedyJiraTransport managementUnit Testing (UT)SITUAT

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn