Market Manager - Brooklyn

Discover Financial
United States
Workplace: OnsiteFull timeUSD 112,100 - 126,000 annuallyFunction: Business OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Customer focus","De-escalation","Continuous improvement"]

Lead a retail banking market across an average of 1–3 branches by coaching Branch Ambassadors to deliver exceptional, people-first guest experiences. Own behavioral coaching, complex customer escalations, and day-to-day operational excellence while maintaining a pristine, brand-aligned branch environment. Drive continuous improvement using customer feedback, enable independent problem-solving, support digital navigation for guests, and champion community impact through volunteer initiatives.

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Discover Financial
Discover Financial
1 day ago

Market Manager - Brooklyn

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead a retail banking market across an average of 1–3 branches by coaching Branch Ambassadors to deliver exceptional, people-first guest experiences. Own behavioral coaching, complex customer escalations, and day-to-day operational excellence while maintaining a pristine, brand-aligned branch environment. Drive continuous improvement using customer feedback, enable independent problem-solving, support digital navigation for guests, and champion community impact through volunteer initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach Branch Ambassadors to deliver “Every Customer, Every Time” experiences and handle complex customer escalations
  • •Lead through behavioral coaching using real-time observation and feedback to improve team performance
  • •Maintain a pristine, brand-aligned branch environment and ensure customer experience standards across touchpoints
  • •Manage talent, resources, and operations across an average of 1–3 branches while driving continuous improvement
  • •Coach the team on digital innovation and simplify guest navigation of mobile/online banking, and support community impact initiatives

Pay and Benefits

Salary: USD 112,100 - 126,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveEducation Assistance401kLife InsuranceDisability InsuranceParental Leave

Key Requirements

  • •High school diploma, GED, or equivalent certification
  • •At least 2 years of retail, sales, or banking experience
  • •At least 1 year of people management or supervisory experience
  • •Bachelor’s degree
  • •4+ years of customer, retail, or financial services experience
Experience:2+ yearsRetailBankingFinancial servicesCustomer service
Education:Bachelor's
Skills:LeadershipCoachingCustomer focusDe-escalationContinuous improvement
Tech Stack:Mobile bankingOnline bankingAIGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn