Client Success Associate

Pave Bank
Tbilisi
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Negotiation","Data-driven decision-making","Cross-functional collaboration","Adaptability"]

Own day-to-day client retention and product adoption for global banking customers. Build and optimize Client Success workflows and operational playbooks that drive efficiency, data-driven decisions, and improved client health. Partner with Tech, Operations, and Compliance to ensure seamless, secure onboarding, expansion, and “voice of the customer” input into the product roadmap. Use analytics to identify NRR and upsell/cross-sell opportunities while maintaining regulatory alignment.

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FursaFursa
Pave Bank
Pave Bank
1 month ago

Client Success Associate

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Last checked: 23 hours agoStatus: Live

Job Summary

Own day-to-day client retention and product adoption for global banking customers. Build and optimize Client Success workflows and operational playbooks that drive efficiency, data-driven decisions, and improved client health. Partner with Tech, Operations, and Compliance to ensure seamless, secure onboarding, expansion, and “voice of the customer” input into the product roadmap. Use analytics to identify NRR and upsell/cross-sell opportunities while maintaining regulatory alignment.
Location: Tbilisi
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design, implement, and optimize Client Success workflows to improve efficiency and enable data-driven decisions.
  • •Drive client retention and maximize Net Revenue Retention (NRR), identifying expansion opportunities (upsell/cross-sell).
  • •Contribute to onboarding and build operational playbooks that support long-term adoption.
  • •Act as the “voice of the customer” internally, collaborating with Tech, Operations, and Compliance to prioritize client-critical initiatives and influence the product roadmap.
  • •Monitor client usage and health scores and integrate Risk/Compliance requirements to ensure safe, compliant client activities and expansions.

Pay and Benefits

Perks:Equity

Key Requirements

  • •3+ years in customer relations, client success, account management, or a strategic client-facing role.
  • •Experience in Banking, Digital Banking, FinTech, SaaS, or Software environments.
  • •Hands-on knowledge of Risk and Compliance frameworks to manage client portfolios safely.
  • •Strong data and analytics skills (e.g., financial projections and health scores) to drive operational results.
  • •Fluent English with exceptional communication and negotiation skills; international/global portfolio experience is a plus.
Experience:3+ yearsFinTechSaaSDigital BankingBanking
Skills:CommunicationNegotiationData-driven decision-makingCross-functional collaborationAdaptability
Languages:English

Company Brief

Pave Bank
Pave Bank is a regulated commercial bank built for businesses, offering 24/7 global, multi-asset and multi-currency accounts with programmable banking features. It combines modern product design and developer-friendly automation with traditional banking risk, capital, and regulatory controls.
Industry: Banking
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Tbilisi, Georgia
Founded: 2023
WebsiteLinkedIn