Head of Customer Success (MotorTech AI - A Keyloop Company)

Own the end-to-end post-sale customer journey for Motortech AI, building the Customer Success methodology, playbook, and escalation model. Lead and line-manage a growing team of Customer Success Managers, oversee strategic enterprise implementations, and ensure smooth hypercare handovers into ongoing account management and value realisation. Define CS performance metrics (including NPS, renewals, adoption, and health scores) and represent the function in leadership reporting while partnering across Keyloop’s CS and product feedback loop.