Associate Manager, Product Operations

Help redefine last-mile logistics by owning merchant adoption and performance KPIs for autonomy. Build and scale onboarding playbooks—from first conversation and training through steady-state operations—across markets. Partner with sales, account management, and field ops to recruit and ramp merchant cohorts, define benchmarks (handoff success, dwell time, interaction quality, CSAT), and run the cadence that holds teams accountable. Turn field insights into a feedback loop that informs product and engineering decisions.