Customers Bancorp

1 month ago

Applications Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead operational support for enterprise and banking applications, ensuring high availability, stability, performance, and customer satisfaction. Manage an application support team covering incident and service-request resolution, production operations, monitoring/alerting, and application upgrades. Partner with infrastructure, development, cybersecurity, vendors, and business stakeholders to coordinate releases, change management, and continuous improvement—using platforms like ServiceNow and cloud technologies such as Azure.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead and manage the application support team, including coaching, performance management, and resource planning.
•Oversee production and non-production operational support, including incident/service request resolution and maintaining service level expectations.
•Plan, test, implement, and support enterprise application upgrades, release coordination, and change management activities.
•Act as an escalation point for application operational issues and partner with incident management teams during major incidents/outages, including supporting root cause reviews.
•Collaborate with infrastructure, development, cybersecurity, vendors, and business stakeholders to drive continuous improvement and operational efficiency, including monitoring/alerting and documentation/knowledge updates.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
•7+ years of experience in application support, enterprise systems administration, or technical operations.
•3+ years of leadership experience managing technical teams, including contractors and full-time employees.
•Experience supporting enterprise applications in banking/financial services or other regulated environments.
•Strong experience with production support, incident management, change management, and enterprise platforms such as ServiceNow; familiarity with APIs, integrations, authentication, Windows Server, Azure/cloud, and SQL-based applications.

Experience:7+ yearsBankingFinancial servicesRegulated environmentsEnterprise applications

Education:Bachelor's in Computer Science, Information Technology, or related field

Skills:LeadershipCommunicationOrganizational skillsStakeholder managementTroubleshooting

Certifications:ITIL

Tech Stack:ServiceNowITSMIncident managementChange managementAPIsIntegrationsAuthenticationWindows ServerAzureCloudSQLMonitoringPowerShellMiddlewareSecure file transferIT governanceAuditDevOpsCI/CDRelease management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp

Customers Bancorp is a bank holding company that provides commercial and consumer banking services through Customers Bank. It offers lending, deposit products, cash management, and digital banking solutions for businesses and individuals.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: West Reading, United States

Founded: 1997

Website LinkedIn

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Customers Bancorp

1 month ago

Applications Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead and manage the application support team, including coaching, performance management, and resource planning.
•Oversee production and non-production operational support, including incident/service request resolution and maintaining service level expectations.
•Plan, test, implement, and support enterprise application upgrades, release coordination, and change management activities.
•Act as an escalation point for application operational issues and partner with incident management teams during major incidents/outages, including supporting root cause reviews.
•Collaborate with infrastructure, development, cybersecurity, vendors, and business stakeholders to drive continuous improvement and operational efficiency, including monitoring/alerting and documentation/knowledge updates.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
•7+ years of experience in application support, enterprise systems administration, or technical operations.
•3+ years of leadership experience managing technical teams, including contractors and full-time employees.
•Experience supporting enterprise applications in banking/financial services or other regulated environments.
•Strong experience with production support, incident management, change management, and enterprise platforms such as ServiceNow; familiarity with APIs, integrations, authentication, Windows Server, Azure/cloud, and SQL-based applications.

Experience:7+ yearsBankingFinancial servicesRegulated environmentsEnterprise applications

Education:Bachelor's in Computer Science, Information Technology, or related field

Skills:LeadershipCommunicationOrganizational skillsStakeholder managementTroubleshooting

Certifications:ITIL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: West Reading, United States

Founded: 1997

Website LinkedIn