Personal Shopper @MR PORTER

YOOX Net‑a‑Porter Group
New York
Workplace: OnsiteFull timeUSD 30 - 34.87 hourlyFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Customer service","Relationship building","Commercial awareness","Organization"]

Drive personalized clienteling for MR PORTER’s EIPs by targeting and growing a high-value customer base in the AM region. Meet monthly/yearly sales targets and KPIs, identify leads, prioritize outreach, and run one-on-one appointments and styling recommendations through deep product knowledge. Analyze shopping patterns and market trends, provide customer insight reports to internal teams, and support events and partnerships to expand loyalty and spend.

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FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
8 hours ago

Personal Shopper @MR PORTER

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Drive personalized clienteling for MR PORTER’s EIPs by targeting and growing a high-value customer base in the AM region. Meet monthly/yearly sales targets and KPIs, identify leads, prioritize outreach, and run one-on-one appointments and styling recommendations through deep product knowledge. Analyze shopping patterns and market trends, provide customer insight reports to internal teams, and support events and partnerships to expand loyalty and spend.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Achieve monthly/yearly sales targets and KPIs set by the PS Management team while optimizing opportunities to grow the EIP customer base.
  • •Proactively build personal relationships with high-value customers in the AM region and identify/prioritize sales leads through customer list analysis.
  • •Provide customer insight reports to buying, merchandising, and marketing teams and profile customers based on shopping patterns.
  • •Assess customer requirements using market research and deliver personal styling recommendations using detailed product knowledge.
  • •Increase spend and loyalty by understanding client needs, ensuring prompt follow-up through events/partnerships, and driving one-on-one appointments where possible.

Pay and Benefits

Salary: USD 30 - 34.87 hourly
Perks:401kStaff DiscountHealth InsuranceFlexible Working

Key Requirements

  • •Degree educated in a relevant subject area.
  • •2+ years of experience in digital marketing and/or sales roles, preferably in luxury fashion with personal shopping and/or client service experience.
  • •Proven success in a sales target-driven environment, achieving personal sales goals.
  • •Strong communication, customer service, and interpersonal skills to network and build genuine relationships.
  • •Fluent spoken and written English; computer literate with CRM systems and proficiency in Microsoft Office (Outlook, Excel).
Experience:2+ yearsECommerceLuxury fashion
Skills:CommunicationCustomer serviceRelationship buildingCommercial awarenessOrganization
Languages:English
Tech Stack:CRM systemsMicrosoft OfficeOutlookExcel

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn