Senior Lounge Agent - Istanbul

Emirates Group
Istanbul
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Customer service","Attention to detail","Operational support","Team support"]

Support the opening and day-to-day operation of the new Emirates Lounge at Istanbul Airport. Welcome premium passengers, introduce lounge services, and provide attentive, personalized support. Oversee catering, cleaning, and maintenance with the Lounge Supervisor, manage lounge boarding and airport assistance (e.g., seat changes and transit check-in), and handle queries and complaints. Maintain standards by monitoring stock, audits, and service-partner performance.

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Emirates Group
Emirates Group
1 day ago

Senior Lounge Agent - Istanbul

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Source: Company careers pageValidated by: Fursa AI
Last checked: 45 minutes agoStatus: Live

Job Summary

Support the opening and day-to-day operation of the new Emirates Lounge at Istanbul Airport. Welcome premium passengers, introduce lounge services, and provide attentive, personalized support. Oversee catering, cleaning, and maintenance with the Lounge Supervisor, manage lounge boarding and airport assistance (e.g., seat changes and transit check-in), and handle queries and complaints. Maintain standards by monitoring stock, audits, and service-partner performance.
Location: Istanbul
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome customers into the lounge and provide attentive, personalized support throughout their visit.
  • •Work with the Lounge Supervisor to oversee catering, cleaning, and maintenance services to keep the lounge fully operational.
  • •Support customers with airport services such as seat changes, boarding passes, transit check-in, reservation changes, and lounge boarding where applicable.
  • •Keep customers informed of flight departures and updates, and respond to queries and complaints promptly.
  • •Manage stock control, record customer and operational data, monitor meal wastage and consumable costs, and complete audits as directed.

Pay and Benefits

Perks:Travel AllowanceHotel RatesPlatinum Card

Key Requirements

  • •Strong written and verbal communication skills in Turkish and English.
  • •The right to live and work in Türkiye.
  • •Minimum of three years’ experience in airline or hotel hospitality.
  • •Experience leading or managing a premium hospitality experience.
  • •Ability to hold a full airport pass at Istanbul airport.
Experience:3+ yearsAirline hospitalityHotel hospitalityPremium hospitalityLounge customer service
Skills:CommunicationCustomer serviceAttention to detailOperational supportTeam support
Languages:TurkishEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn