Assistant Manager Post Order eCom Operations (Amsterdam, NH, NL)

Adidas
Amsterdam, New Hampshire, Netherlands
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Interpersonal communication","Attention to detail","Time management","Proactive mindset"]

Own day-to-day post-order return operations for physical parcels, ensuring end-to-end returns performance and correct data/order transfer across distribution centers and carrier partners. Monitor return speed, backlogs, and SLAs, initiate escalations with fact-based reporting, and drive issue resolution with operations and product teams. Validate return-related data integrity across systems and ensure metrics are consistently recorded to minimize discrepancies.

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Adidas
Adidas
12 hours ago

Assistant Manager Post Order eCom Operations (Amsterdam, NH, NL)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own day-to-day post-order return operations for physical parcels, ensuring end-to-end returns performance and correct data/order transfer across distribution centers and carrier partners. Monitor return speed, backlogs, and SLAs, initiate escalations with fact-based reporting, and drive issue resolution with operations and product teams. Validate return-related data integrity across systems and ensure metrics are consistently recorded to minimize discrepancies.
Location: Amsterdam, New Hampshire, Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive day-to-day post-order return operations by monitoring end-to-end returns performance across distribution centers and carriers.
  • •Ensure return services meet SLAs by initiating actions, tracking return speed and backlogs, and escalating to management with fact and figures.
  • •Support issue resolution for existing capabilities and features by identifying, logging, and tracking issues impacting the customer and return experience.
  • •Validate data across systems and tools to ensure accuracy, integrity, and consistency of return and order transfer information.
  • •Maintain day-to-day operations including on-time follow-up on process deviations and ensuring data consistency across systems.

Key Requirements

  • •University degree in Supply Chain, Business, eCom, Digital Marketing or Economics (Master is a plus).
  • •At least +1 year of working experience in any other functions.
  • •Strong problem-solving ability to analyze and propose solutions to technical and business issues.
  • •Experience with SCM operations is a strong plus.
  • •Detail-oriented ability to manage multiple priorities under tight timelines and adapt to changing business processes.
Experience:1+ yearsECommerceSupply chainSCM operations
Education:Bachelor's
Skills:Problem-solvingInterpersonal communicationAttention to detailTime managementProactive mindset
Languages:English
Tech Stack:MS OfficeExcel

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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