Counter Sales Associate - Plumbing & HVAC

Ferguson
United States
Workplace: OnsiteFull timeUSD 20.6 - 28.82Function: Sales0Skills: ["Communication","Customer focus","Consultative selling","Sales mindset","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, over the phone, and via email. Apply product expertise to recommend the right solutions, drive sales through upselling and cross-selling, and provide accurate parts and order information using catalogs and computer systems. Support outside sales associates, manage special orders and back-orders, maintain a clean organized counter environment, and help with inventory activities.

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Ferguson
Ferguson
1 day ago

Counter Sales Associate - Plumbing & HVAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, over the phone, and via email. Apply product expertise to recommend the right solutions, drive sales through upselling and cross-selling, and provide accurate parts and order information using catalogs and computer systems. Support outside sales associates, manage special orders and back-orders, maintain a clean organized counter environment, and help with inventory activities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, by phone, and via email to understand needs and recommend solutions.
  • •Use product expertise in plumbing and HVAC to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
  • •Process transactions, manage special orders and back-orders, and follow up on delivery timelines to ensure customer satisfaction.

Pay and Benefits

Salary: USD 20.6 - 28.82
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Ability to build relationships and influence purchasing decisions with a sales mindset focused on meeting goals.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and organizational skills to manage multiple priorities.
Skills:CommunicationCustomer focusConsultative sellingSales mindsetOrganizational skills

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn