Harbor Compliance

1 month ago

Senior Voice of the Customer Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Senior Voice of the Customer Analyst will design and run Harbor Compliance's VOC program, leading customer interviews and survey programs (NPS, CSAT, CES) to generate actionable insights. You’ll own segmentation, churn analytics, and executive-facing reporting, partnering with Product, CX, Operations, and Expansion to drive data-driven improvements and retention across nonprofit, corporate, and professional markets.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Design and run a structured customer interview program across Harbor’s key segments, including interview guides and monthly interviews.
•Manage and refine survey programs (NPS, CSAT, CES, lifecycle surveys) to capture actionable customer sentiment data.
•Develop a repeatable process for turning customer feedback into executive insights and action items.
•Establish a closed-loop VOC process that captures feedback, synthesizes themes, and tracks follow-up actions.
•Lead segmentation and churn analytics, partnering across CS, Expansion, Operations, and leadership to improve retention and expansion.

Pay and Benefits

Perks:Health Insurance401kParental Leave

Key Requirements

•5+ years of experience in VOC, CX analytics, or customer insights with ownership of programs and outcomes.
•Experience building customer research programs and structured interviews that inform business decisions.
•Strong executive communication skills with experience presenting complex analysis to senior stakeholders.
•Advanced SQL and CRM data experience (HubSpot preferred), plus survey design expertise (NPS, CSAT, CES).
•Experience with customer segmentation or cohort analysis tied to retention and growth.

Experience:5+ yearsSaaSB2BRegTech

Skills:CommunicationAnalyticalPresentationCollaboration

Languages:English

Tech Stack:SQLHubSpotMetabaseCRMNPSCSATCESAI

Company Brief

Harbor Compliance

Provides compliance and licensing solutions for businesses and nonprofits, offering registration, licensing, renewals, and ongoing regulatory support through a combination of software and expert services.

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Portland, United States

Founded: 2012

Website LinkedIn

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Harbor Compliance

1 month ago

Senior Voice of the Customer Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Design and run a structured customer interview program across Harbor’s key segments, including interview guides and monthly interviews.
•Manage and refine survey programs (NPS, CSAT, CES, lifecycle surveys) to capture actionable customer sentiment data.
•Develop a repeatable process for turning customer feedback into executive insights and action items.
•Establish a closed-loop VOC process that captures feedback, synthesizes themes, and tracks follow-up actions.
•Lead segmentation and churn analytics, partnering across CS, Expansion, Operations, and leadership to improve retention and expansion.

Pay and Benefits

Perks:Health Insurance401kParental Leave

Key Requirements

•5+ years of experience in VOC, CX analytics, or customer insights with ownership of programs and outcomes.
•Experience building customer research programs and structured interviews that inform business decisions.
•Strong executive communication skills with experience presenting complex analysis to senior stakeholders.
•Advanced SQL and CRM data experience (HubSpot preferred), plus survey design expertise (NPS, CSAT, CES).
•Experience with customer segmentation or cohort analysis tied to retention and growth.

Experience:5+ yearsSaaSB2BRegTech

Skills:CommunicationAnalyticalPresentationCollaboration

Languages:English

Tech Stack:SQLHubSpotMetabaseCRMNPSCSATCESAI

Company Brief

Harbor Compliance

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Portland, United States

Founded: 2012

Website LinkedIn