Customer Success Manager (m/w/d)

SoSafe
Cologne, Munich, Berlin, Frankfurt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer orientation","Negotiation","Stakeholder management","Consultative communication","Teamwork"]

Own customer relationships and drive customer success using the SoSafe product suite. Advise customers on cybersecurity awareness measures, support them proactively in reaching their goals, and run business reviews. Manage campaigns to communicate security awareness impact and ROI, and translate customer feedback into product development. Build long-term partnerships and help turn customers into advocates through consultative, customer- and product-oriented engagement.

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FursaFursa
SoSafe
SoSafe
4 hours ago

Customer Success Manager (m/w/d)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own customer relationships and drive customer success using the SoSafe product suite. Advise customers on cybersecurity awareness measures, support them proactively in reaching their goals, and run business reviews. Manage campaigns to communicate security awareness impact and ROI, and translate customer feedback into product development. Build long-term partnerships and help turn customers into advocates through consultative, customer- and product-oriented engagement.
Location: Cologne, Munich, Berlin, Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term customer relationships through solution-oriented consulting.
  • •Advise customers on measures for cybersecurity awareness and pro-actively support them in achieving their goals.
  • •Design and run business reviews with customers.
  • •Manage security-awareness campaigns for SoSafe customers and communicate the ROI.
  • •Collect customer feedback and provide it to the product development team to reflect the voice of the customer.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •2+ years of practical experience as a Customer Success Manager or in another customer-oriented, advisory role.
  • •Excellent German and English skills (written and spoken).
  • •Ability to identify and negotiate commercial details with customers, including contract renewals and upsells.
  • •Experience managing multiple internal and external stakeholders across many customers and projects.
  • •Experience in a SaaS environment and willingness to learn the evolving technology.
Experience:2+ yearsSaaSCybersecurity
Skills:Customer orientationNegotiationStakeholder managementConsultative communicationTeamwork
Languages:GermanEnglish

Company Brief

SoSafe
SoSafe provides security awareness training and simulated phishing solutions to help organizations reduce human risk. Their platform offers interactive lessons, campaigns, and analytics to improve employee security behavior and measure organizational resilience.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Cologne, Germany
Founded: 2018
WebsiteLinkedIn