Resolution Analyst

Aon
United States
Workplace: HybridFull timeFunction: OtherExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Listening","Problem-solving","Multitasking","Teamwork"]

The Resolution Specialist handles benefit, cancellation, and enrollment escalations from call centers. In a Hybrid Alpharetta office, you’ll manage inbound/outbound calls, process escalations, verify documentation, and maintain production/quality metrics while delivering clear, customer-focused resolutions.

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FursaFursa
Aon
Aon
6 months ago

Resolution Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

The Resolution Specialist handles benefit, cancellation, and enrollment escalations from call centers. In a Hybrid Alpharetta office, you’ll manage inbound/outbound calls, process escalations, verify documentation, and maintain production/quality metrics while delivering clear, customer-focused resolutions.
Location: United States
Workplace: Hybrid
Employment Type: Full time

Key Responsibilities

  • •Answer incoming calls and make outbound customer service calls
  • •Process escalated related transactions in a timely and accurate manner
  • •Review documentation needed to process an escalation
  • •Review daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels
  • •Document details of customer inquiries and the actions taken to resolve their issues

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 1 year of industry-specific experience in debt cancellation/benefits area or like industry
  • •Customer service experience
  • •Bilingual preferred
  • •Strong communication and listening skills
  • •Proficient in Microsoft Office Suite
Experience:1+ yearsDebt cancellationBenefitsCustomer service
Education:High School
Skills:CommunicationListeningProblem-solvingMultitaskingTeamwork
Languages:English
Tech Stack:Microsoft Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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