Technical Integration Specialist

Payoneer
Shanghai
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Cross-functional communication","Customer-centric","Ownership","Accountability","Ability to explain technical concepts"]

Help merchants integrate, launch, and operate Payoneer Checkout by providing second-level technical support. Troubleshoot payment gateway, API, plugin, and checkout issues; assist with API integrations, webhooks, and platform configurations; and analyze transaction flows to identify root causes. Partner with Product, Engineering, Operations, and Customer Success to resolve complex technical cases, support feature rollouts, and ensure timely incident communications.

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FursaFursa
Payoneer
Payoneer
2 months ago

Technical Integration Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Help merchants integrate, launch, and operate Payoneer Checkout by providing second-level technical support. Troubleshoot payment gateway, API, plugin, and checkout issues; assist with API integrations, webhooks, and platform configurations; and analyze transaction flows to identify root causes. Partner with Product, Engineering, Operations, and Customer Success to resolve complex technical cases, support feature rollouts, and ensure timely incident communications.
Location: Shanghai
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support merchants during the integration phase and go live with Payoneer Checkout (API, SDK, webhook, payment flow design).
  • •Troubleshoot and resolve payment gateway, API, plugin, and checkout related issues.
  • •Assist merchants with API integrations, webhooks, and platform configurations.
  • •Analyze transaction flows and payment issues to identify root causes and provide solutions or escalations.
  • •Collaborate with Product, Engineering, Operations, and Customer Success teams; support feature rollouts and ensure timely incident handling communications.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (preferred).
  • •Excellent cross-functional communication skills.
  • •Solid understanding of web technologies (HTTP/HTTPS, CORS, cookies, JSON/XML).
  • •Ability to explain technical concepts to non-technical audiences.
  • •Customer-centric mindset with strong ownership and accountability.
Experience:FintechE-commercePayment gateway support
Education:Bachelor's in Computer Science, Information Systems, Engineering, or a related field
Skills:Cross-functional communicationCustomer-centricOwnershipAccountabilityAbility to explain technical concepts
Languages:English
Tech Stack:APISDKWebhookHTTPHTTPSCORSCookiesJSONXMLPayment gatewayCheckoutStripe.jsWooCommerceShopifyStripeKlarnaPayPal

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn