MS Engineer L2, Network

NTT
Chennai
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Ability to work under pressure","Client focus"]

As a Cross Technology Managed Services Engineer (L2), you’ll maintain clients’ IT infrastructure by proactively monitoring, triaging, and resolving incidents and requests within SLAs. Manage work queues and keep tickets updated, investigate and log issues early, and audit ticket quality. Execute changes with risk mitigation, support change management documentation, handle client escalations, and assist with disaster recovery tests and automation improvement efforts.

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FursaFursa
NTT
NTT
1 month ago

MS Engineer L2, Network

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

As a Cross Technology Managed Services Engineer (L2), you’ll maintain clients’ IT infrastructure by proactively monitoring, triaging, and resolving incidents and requests within SLAs. Manage work queues and keep tickets updated, investigate and log issues early, and audit ticket quality. Execute changes with risk mitigation, support change management documentation, handle client escalations, and assist with disaster recovery tests and automation improvement efforts.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services.
  • •Manage work queues and address incidents and requests within agreed SLAs while updating tickets with actions taken.
  • •Identify, analyze, and log issues before they escalate; recommend improvements to maintain service quality.
  • •Execute changes with risk mitigation and contribute to change management with detailed documentation.
  • •Handle client escalations and support disaster recovery functions and tests when necessary.

Key Requirements

  • •Moderate-level experience in managed services roles supporting cross-technology infrastructure.
  • •Knowledge of ticketing tools, preferably ServiceNow.
  • •Familiarity with ITIL processes, including experience working with vendors and third parties.
  • •Ability to plan activities and projects while accounting for changing circumstances.
  • •Bachelor’s degree in IT/Computing or equivalent work experience.
Experience:Managed servicesIT infrastructure
Education:Bachelor's in IT/Computing
Skills:CommunicationCollaborationProblem-solvingAbility to work under pressureClient focus
Tech Stack:ServiceNowITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn