Customer Service Agent

Pool Corporation
San Antonio
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","Relationship building","Data entry accuracy"]

Provide phone-based customer service by promptly answering existing and potential customers and following up on their needs. Build customer relationships, understand buying habits, and recommend products while supporting sales growth through cross-selling and up-selling. Process orders and sales documentation accurately, communicate pricing and delivery updates, and resolve complaints. Stay current on products and market conditions and support inventory, purchasing, and accounts receivable when needed.

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FursaFursa
Pool Corporation
Pool Corporation
2 days ago

Customer Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide phone-based customer service by promptly answering existing and potential customers and following up on their needs. Build customer relationships, understand buying habits, and recommend products while supporting sales growth through cross-selling and up-selling. Process orders and sales documentation accurately, communicate pricing and delivery updates, and resolve complaints. Stay current on products and market conditions and support inventory, purchasing, and accounts receivable when needed.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Place and answer calls from existing and potential customers to solicit business and follow up on needs.
  • •Establish customer relationships, understand buying habits, and recommend products and solutions.
  • •Process customer orders and increase sales through cross-selling, up-selling, and promotional items.
  • •Communicate pricing, product updates, deliveries, and terms; accurately enter sales order and quote data.
  • •Respond to complaints, resolve issues, and support inventory control, market research, and accounts receivable when necessary.

Pay and Benefits

Equity and Bonus:Equity
Perks:MedicalDentalVision401kPaid LeaveLife InsuranceTuitionEquity

Key Requirements

  • •High School Diploma or GED.
  • •Strong product knowledge in the swimming pool and spa industry.
  • •Minimum 2 years of inside sales associate experience.
  • •Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.
  • •Demonstrated ability to handle difficult customers and situations.
Experience:2+ yearsInside sales
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingRelationship buildingData entry accuracy

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn