Call Center Representative - Remote

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Active listening","Communication","Problem-solving","Time management","Customer focus"]

Provide exceptional remote support by handling inbound and outbound customer calls, resolving inquiries, complaints, and requests, and delivering clear, efficient explanations. Use company tools, scripts, and databases to document interactions and follow up as needed, while actively listening and de-escalating frustrated callers. Maintain service quality and performance metrics, identify relevant upsell opportunities, and continuously improve through training and adherence to company protocols.

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FursaFursa
Qureos
Qureos
2 days ago

Call Center Representative - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Provide exceptional remote support by handling inbound and outbound customer calls, resolving inquiries, complaints, and requests, and delivering clear, efficient explanations. Use company tools, scripts, and databases to document interactions and follow up as needed, while actively listening and de-escalating frustrated callers. Maintain service quality and performance metrics, identify relevant upsell opportunities, and continuously improve through training and adherence to company protocols.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle incoming and outgoing customer calls to address inquiries, complaints, and requests about products or services.
  • •Provide clear, concise explanations of solutions to ensure each interaction is efficient and customer-focused.
  • •Use active listening to understand customer needs, confirm details, and de-escalate frustrated situations.
  • •Record customer interactions accurately using company tools, scripts, and databases and follow up as necessary.
  • •Meet or exceed performance metrics while maintaining outstanding customer service and identifying relevant upsell opportunities.

Key Requirements

  • •High school diploma or equivalent education background.
  • •Strong customer service orientation with excellent active listening and verbal/written communication skills.
  • •Proficient with computers, including experience with CRM software and strong typing speed.
  • •Ability to ask relevant questions, stay calm under pressure, and manage difficult conversations effectively.
  • •Solid time management skills to prioritize tasks throughout the workday.
Experience:Call centerCustomer service
Education:High School
Skills:Active listeningCommunicationProblem-solvingTime managementCustomer focus
Tech Stack:CRMCRM software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn