Technical Support Data Representative II

ZOLL Medical
United States
Workplace: HybridFull timeUSD 31 - 40 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Attention to detail","Organization","Teamwork","Interpersonal skills","Verbal and written communication"]

Provide technical and data support for medical device products that integrate with software platforms, assisting customers and sales reps via phone and email. Investigate and resolve inquiries, enter accurate claim data into an Oracle tracking system, and complete customer call reports. Participate in an on-call rotation, research needed information, maintain the department knowledge base, and collaborate with product teams to escalate issues and meet customer expectations.

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ZOLL Medical
ZOLL Medical
2 months ago

Technical Support Data Representative II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Provide technical and data support for medical device products that integrate with software platforms, assisting customers and sales reps via phone and email. Investigate and resolve inquiries, enter accurate claim data into an Oracle tracking system, and complete customer call reports. Participate in an on-call rotation, research needed information, maintain the department knowledge base, and collaborate with product teams to escalate issues and meet customer expectations.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical and data inquiry support for ZOLL products via telephone or email.
  • •Follow up on inquiries to ensure satisfactory customer resolution.
  • •Enter claim data accurately into the Oracle tracking system and complete customer call reports.
  • •Participate in an on-call rotation and adhere to role expectations.
  • •Maintain the department knowledge base, develop best practices, and ensure data integrity.

Pay and Benefits

Salary: USD 31 - 40 hourly

Key Requirements

  • •4-year degree/certification in Computer Information Systems or equivalent experience.
  • •Minimum 3 years of prior technical support/data experience working directly with customers or equivalent technical experience in the industry.
  • •Experience installing and upgrading software applications.
  • •Basic networking understanding.
  • •Basic SQL understanding and foundational knowledge; attention to detail and strong organization.
Experience:3+ years
Education:Bachelor's in Computer Information Systems
Skills:Attention to detailOrganizationTeamworkInterpersonal skillsVerbal and written communication
Tech Stack:OracleWindowsSQLBluetoothWi-FiLogMeinWebEx

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn