Program Senior Manager

General Dynamics
United States
Workplace: OnsiteFull timeUSD 142,792 - 189,750 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: mastersSkills: ["Leadership","Interpersonal communication","Customer communication","Report writing","Program management"]

Lead and manage a team delivering IT support (Service Desk, Deskside Support, and Backend Support) while meeting Service Level Agreements and ensuring high customer satisfaction. Partner with federal customers to support IT centralization and modernization initiatives. Own program execution by managing complex contract initiatives, change control, and diverse technical requirements, and provide executive-ready reporting using metrics.

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General Dynamics
General Dynamics
3 days ago

Program Senior Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage a team delivering IT support (Service Desk, Deskside Support, and Backend Support) while meeting Service Level Agreements and ensuring high customer satisfaction. Partner with federal customers to support IT centralization and modernization initiatives. Own program execution by managing complex contract initiatives, change control, and diverse technical requirements, and provide executive-ready reporting using metrics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage, develop, and motivate a team delivering technical support across Service Desk, Deskside Support, and Backend Support while meeting Service Level Agreements.
  • •Support federal customers with IT centralization and modernization efforts.
  • •Develop and implement complex contract program initiatives and change control processes.
  • •Interface with customers to gather and accurately interpret IT requirements.
  • •Analyze IT service performance using metric analysis tools and write reports for executive leadership.
Travel: Low travel

Pay and Benefits

Salary: USD 142,792 - 189,750 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental LeaveLearning BudgetDisabilityLife Insurance

Key Requirements

  • •Bachelor’s/master’s degree in IT or related field of expertise.
  • •Five (5) consecutive years of demonstrated successful management of multifaceted technical programs.
  • •Active Project Management Professional (PMP) or equivalent certification.
  • •Experience developing and implementing complex contract program initiatives, change control processes, and managing diverse technical requirements.
  • •Ability to review and comprehend Service Level Agreements and requirements documents.
Experience:5+ yearsFederal governmentITIL
Education:Master's in IT or related field of expertise
Skills:LeadershipInterpersonal communicationCustomer communicationReport writingProgram management
Certifications:PMPProject Management Professional (PMP)
Tech Stack:ITILService Level AgreementsProject Management Professional (PMP)Change control processesMetric analysis tools

Eligibility

Work Authorization:Sponsorship available.
Security Clearance:NACI (T1)NIH Public Trust

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn