Customer Success Associate

DataDog
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Time management","Multitasking","Problem-solving"]

Provide training and onboarding to existing Datadog customers, identify opportunities to expand usage, and lead upsell/cross-sell within a full sales cycle. Collaborate with support, product, and finance teams to maximize customer experience, resolve issues, and help customers achieve long-term product adoption and value realization.

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FursaFursa
DataDog
DataDog
2 years ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 years ago

Job Summary

Provide training and onboarding to existing Datadog customers, identify opportunities to expand usage, and lead upsell/cross-sell within a full sales cycle. Collaborate with support, product, and finance teams to maximize customer experience, resolve issues, and help customers achieve long-term product adoption and value realization.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Identify opportunities to expand usage for small existing customers and convert them into deals
  • •Own the full sales cycle for upsell and cross-sell within existing accounts
  • •Improve customer experience and troubleshoot to support long-term product adoption
  • •Collaborate with internal teams (support, product, finance/legal) across departments
  • •Act as an advisor to ensure solutions are used effectively and provide ongoing customer support

Pay and Benefits

Equity and Bonus:Equity
Perks:401kRsusEsppHealth Insurance

Key Requirements

  • •Customer-first mindset and a willingness to learn in a hybrid, sales-oriented environment
  • •Strong communication skills (written and verbal) for precise collaboration with customers and internal teams
  • •Experience with upsell/cross-sell activities and negotiation of contract terms and pricing
  • •Ability to multitask, be a self-starter, and manage time efficiently for high-volume, fast-paced work
  • •Desire to grow in a hybrid role combining sales and customer success career paths
Experience:SaaSCloud
Skills:CommunicationTime managementMultitaskingProblem-solving
Languages:Japanese

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn