DataDog

2 years ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide training and onboarding to existing Datadog customers, identify opportunities to expand usage, and lead upsell/cross-sell within a full sales cycle. Collaborate with support, product, and finance teams to maximize customer experience, resolve issues, and help customers achieve long-term product adoption and value realization.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Identify opportunities to expand usage for small existing customers and convert them into deals
•Own the full sales cycle for upsell and cross-sell within existing accounts
•Improve customer experience and troubleshoot to support long-term product adoption
•Collaborate with internal teams (support, product, finance/legal) across departments
•Act as an advisor to ensure solutions are used effectively and provide ongoing customer support

Pay and Benefits

Equity and Bonus:Equity

Perks:401kRsusEsppHealth Insurance

Key Requirements

•Customer-first mindset and a willingness to learn in a hybrid, sales-oriented environment
•Strong communication skills (written and verbal) for precise collaboration with customers and internal teams
•Experience with upsell/cross-sell activities and negotiation of contract terms and pricing
•Ability to multitask, be a self-starter, and manage time efficiently for high-volume, fast-paced work
•Desire to grow in a hybrid role combining sales and customer success career paths

Experience:SaaSCloud

Skills:CommunicationTime managementMultitaskingProblem-solving

Languages:Japanese

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

2 years ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Identify opportunities to expand usage for small existing customers and convert them into deals
•Own the full sales cycle for upsell and cross-sell within existing accounts
•Improve customer experience and troubleshoot to support long-term product adoption
•Collaborate with internal teams (support, product, finance/legal) across departments
•Act as an advisor to ensure solutions are used effectively and provide ongoing customer support

Pay and Benefits

Equity and Bonus:Equity

Perks:401kRsusEsppHealth Insurance

Key Requirements

•Customer-first mindset and a willingness to learn in a hybrid, sales-oriented environment
•Strong communication skills (written and verbal) for precise collaboration with customers and internal teams
•Experience with upsell/cross-sell activities and negotiation of contract terms and pricing
•Ability to multitask, be a self-starter, and manage time efficiently for high-volume, fast-paced work
•Desire to grow in a hybrid role combining sales and customer success career paths

Experience:SaaSCloud

Skills:CommunicationTime managementMultitaskingProblem-solving

Languages:Japanese

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn