Senior Security MS Engineer - WAF

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Planning","Communication","Client-focused mindset","Adaptability"]

Ensure clients’ security infrastructures remain operational as a Security Managed Services Engineer (L2). Monitor, identify, investigate, and resolve security incidents and requests within SLA, manage queues, and maintain accurate ticket updates. Perform second-level support and assist L1 teams with triage and troubleshooting. Execute approved changes, flag risks with mitigations, and collaborate with automation teams to improve quality and reduce routine work through trend analysis and auditing.

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FursaFursa
NTT
NTT
3 months ago

Senior Security MS Engineer - WAF

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Last checked: 15 hours agoStatus: Live

Job Summary

Ensure clients’ security infrastructures remain operational as a Security Managed Services Engineer (L2). Monitor, identify, investigate, and resolve security incidents and requests within SLA, manage queues, and maintain accurate ticket updates. Perform second-level support and assist L1 teams with triage and troubleshooting. Execute approved changes, flag risks with mitigations, and collaborate with automation teams to improve quality and reduce routine work through trend analysis and auditing.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve security incidents and problems, restoring service efficiently.
  • •Handle client requests/tickets using technical expertise to meet agreed SLA.
  • •Manage work queues, update tickets with resolution actions, and log incidents promptly.
  • •Provide second-level support and assist L1 engineers with triage and troubleshooting for initial client escalations.
  • •Execute changes responsibly with proper approvals, flag risks with mitigation plans, and support change management documentation and maintenance compliance.

Key Requirements

  • •Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
  • •Ability to monitor, identify, investigate, and resolve technical incidents and problems with a proactive approach.
  • •Strong active listening skills, including paraphrasing and probing to gather more information.
  • •Excellent planning skills to anticipate and adjust to changing circumstances in a support environment.
  • •Bachelor’s degree in IT/Computing or equivalent qualification, or relevant work experience.
Education:Bachelor's
Skills:Active listeningPlanningCommunicationClient-focused mindsetAdaptability
Tech Stack:WAFServiceNowTicketing toolsSecurity infrastructure

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn