Customer Success Manager

Group IB
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Analytical thinking","Pattern recognition","Presentation","Stakeholder management"]

Own customer onboarding and project success throughout the customer lifecycle, from initial briefing and structured training to ongoing execution of the work plan. You’ll manage proactive communication, spot risks, handle non-standard enquiries and incidents, and ensure quality against internal service standards. Collaborating with analysts and product/ business managers, you’ll maintain project databases, gather customer feedback, and support continuous improvement of internal business processes.

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FursaFursa
Group IB
Group IB
4 weeks ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own customer onboarding and project success throughout the customer lifecycle, from initial briefing and structured training to ongoing execution of the work plan. You’ll manage proactive communication, spot risks, handle non-standard enquiries and incidents, and ensure quality against internal service standards. Collaborating with analysts and product/ business managers, you’ll maintain project databases, gather customer feedback, and support continuous improvement of internal business processes.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Deliver customer onboarding through initial briefing, systematic training, and interim meetings.
  • •Develop and regularly adjust the customer project work plan and drive execution.
  • •Communicate regularly with the customer and project team, and adjust workflow organization in production.
  • •Proactively identify problems across customer and project activities to minimize negativity and improve satisfaction.
  • •Provide spot support for non-standard enquiries, handle incidents, and prepare/execute project safeguarding activities.

Pay and Benefits

Perks:Certification

Key Requirements

  • •Basic understanding of networking technologies such as TCP/IP and DNS.
  • •Fundamentals of cyber threat intelligence and digital risk protection/ information security systems.
  • •Experience as a client/account/pre-sales account manager in a B2B market.
  • •Ability to maintain reports, analyze information, find patterns, and identify impact points.
  • •Strong service-desk systems interaction and communication skills for customers, colleagues, and partners.
Experience:B2BCybersecurity
Skills:CommunicationAnalytical thinkingPattern recognitionPresentationStakeholder management
Certifications:CEHCISSPOSCP
Tech Stack:TCP/IPDNSThreat IntelligenceDigital Risk ProtectionService-desk systemsCustomer Journey MapProject management systemsHelpdesk systems

Company Brief

Group IB
Provides cybersecurity solutions and services focused on threat intelligence, fraud protection, digital risk protection, and cyber investigations. Serves enterprises and public-sector organizations with tools to detect, investigate, and respond to cybercrime and online attacks.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2003
WebsiteLinkedIn