Customer Engineer IV-EPI

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 7-10 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Mentoring","Project leadership"]

Serve as the direct liaison with semiconductor customers by installing, maintaining, and upgrading equipment. Diagnose and resolve complex issues using company diagnostic tools, troubleshooting methods, and documented procedures. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating with customers and internal teams to ensure smooth operations. Lead or assist projects as needed and train/mentor junior Customer Engineers.

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Applied Materials
Applied Materials
1 day ago

Customer Engineer IV-EPI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the direct liaison with semiconductor customers by installing, maintaining, and upgrading equipment. Diagnose and resolve complex issues using company diagnostic tools, troubleshooting methods, and documented procedures. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating with customers and internal teams to ensure smooth operations. Lead or assist projects as needed and train/mentor junior Customer Engineers.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply troubleshooting and problem-solving skills using company diagnostic tools and documentation to resolve complex equipment issues.
  • •Follow and create documented procedures and published task plans.
  • •Communicate with customers and internal business units to ensure smooth operations and exceptional service.
  • •Train and mentor junior Field Service Engineers [Customer Engineers] and lead projects as necessary.
Travel: Medium travel

Key Requirements

  • •Bachelor's degree and 7-10 years of work experience in the semiconductor industry or an equipment support industry.
  • •Advanced mechanical aptitude covering pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
  • •Advanced knowledge of wafer processing parameters.
  • •Ability to communicate effectively in written and verbal formats, with basic skills in Microsoft Excel, Word, and PowerPoint.
Experience:7-10 yearsSemiconductor
Education:Bachelor's
Skills:TroubleshootingProblem-solvingCommunicationMentoringProject leadership
Licenses:Valid driver's license
Tech Stack:PneumaticsHydraulicsElectronicsVacuumPlasmaThermodynamicsDigital multimetersMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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