Sales & Service Lead - West Edmonton Mall

Alo Yoga
Edmonton
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Leadership","Decision making","Coaching","Communication","Teamwork"]

Lead a guest-first sales and service experience on the retail floor, coaching team members to close knowledge and connection gaps. Manage daily customer relationships, analyze performance reporting to drive results, and ensure strong store coverage through workforce planning and selling initiatives. Partner with Operations and Visual leads on budgets, inventory, vendors, and facility needs, while overseeing Sales & Service Associates and Cashiers through recruitment, performance evaluation, and feedback.

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Alo Yoga
Alo Yoga
3 days ago

Sales & Service Lead - West Edmonton Mall

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead a guest-first sales and service experience on the retail floor, coaching team members to close knowledge and connection gaps. Manage daily customer relationships, analyze performance reporting to drive results, and ensure strong store coverage through workforce planning and selling initiatives. Partner with Operations and Visual leads on budgets, inventory, vendors, and facility needs, while overseeing Sales & Service Associates and Cashiers through recruitment, performance evaluation, and feedback.
Location: Edmonton
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience by assessing guest connection and product education needs, then coaching team members to address gaps.
  • •Build daily client relationships with customers and support effective sales floor coverage through workforce solutions and selling initiatives.
  • •Analyze reports to strategize and deliver results, including implementing action plans for deficient areas and highlighting growth opportunities.
  • •Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
  • •Directly oversee Sales & Service Associates and Cashiers, evaluating performance using company tools and providing constant feedback in partnership with the store leader.

Pay and Benefits

Perks:Employee DiscountHealth InsuranceDentalVision401kClothing AllowanceParental Leave

Key Requirements

  • •2+ years of client-centric work experience in a sales environment.
  • •Proven leadership capabilities with strong decision-making.
  • •Ability to integrate high energy, enthusiasm, and a fun-work mindset while delivering results.
  • •Excellent interpersonal and written communication skills.
  • •Demonstrated alignment with ALO’s guiding principles.
Experience:2+ yearsRetail
Skills:LeadershipDecision makingCoachingCommunicationTeamwork
Languages:English

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn