NTT

2 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Drive outbound, consultative sales for telecom products to Canada-based customers. Make high-volume calls, promote plans/upgrades/bundles and retention offers, and recommend tailored solutions based on customer needs. Meet daily, weekly, and monthly sales targets, handle objections professionally, and maintain accurate CRM records while following scripts, quality, and process standards to maximize revenue and customer experience.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products (plans, upgrades, bundles, retention offers).
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets.
•Maintain accurate CRM records and handle objections professionally while ensuring compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability.
•Active listening and customer empathy.
•Resilience and ability to handle rejection.
•Basic system/CRM handling (2–4 years experience preferred; freshers welcome).

Experience:BPOSales

Education:Bachelor's

Skills:CommunicationSales mindsetPersuasive abilityActive listeningResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT