2 weeks ago

Wartime Operations and Product Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own the end-to-end operation behind a regulated at-home testing product: kit sourcing and quality, logistics and fulfillment to customers, laboratory partner performance, and customer support as the front line. Drive accuracy and on-time delivery of results, ensure compliance is built into operations, and track key metrics to eliminate bottlenecks. Collaborate cross-functionally and build capability in the support team while operating under urgency and high consequence.

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own physical test kit product outcomes: sourcing components, end-to-end kit design, quality, and customer experience, supporting kit variants for e-commerce and B2B partnerships.
•Own logistics and fulfillment: deliver kits on time and fully tracked, diagnose failures before customers raise issues, manage inventory proactively, and hold lab partners to regulatory and timing requirements.
•Treat customer support as the front line: equip agents with tools and authority, and ensure replacements/troubleshooting are prompt and communicated clearly.
•Guarantee result accuracy and on-time delivery while ensuring processes meet regulatory and internal standards with compliance built into operations.
•Instrument and improve operations using metrics (delivery times, lab turnaround, customer satisfaction, cost per kit), continuously eliminating bottlenecks, and develop the support team with training and guidance.

Pay and Benefits

Salary: USD 100,000 - 160,000 annually

Perks:Equity

Key Requirements

•3+ years in product management, operations, logistics, or supply chain management in a physical, regulated, fast-moving environment (e.g., healthcare, biotech, hardware, or DTC).
•Demonstrated experience managing third-party vendors, laboratories, and logistics partners to high performance standards.
•Strong problem-solving skills and the ability to adapt rapidly as priorities and conditions change.
•Excellent communication skills and a track record of moving cross-functional teams without relying on formal authority.
•Familiarity with regulatory and compliance standards in healthcare or laboratory settings, or the ability to master them quickly.

Experience:3+ yearsHealthcareBiotechHardwareDirect-to-consumer

Education:Bachelor's

Skills:OwnershipProblem-solvingCommunicationAttention to detailAbility to work under pressure

Company Brief

SiPhox Health

SiPhox Health provides health technology solutions focused on improving clinical workflows and patient outcomes through digital tools and data-driven care coordination for healthcare providers and patients.

Industry: HealthTech

Website

Loading job details...

Preparing the role view and application actions.

SiPhox Health

2 weeks ago

Wartime Operations and Product Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own physical test kit product outcomes: sourcing components, end-to-end kit design, quality, and customer experience, supporting kit variants for e-commerce and B2B partnerships.
•Own logistics and fulfillment: deliver kits on time and fully tracked, diagnose failures before customers raise issues, manage inventory proactively, and hold lab partners to regulatory and timing requirements.
•Treat customer support as the front line: equip agents with tools and authority, and ensure replacements/troubleshooting are prompt and communicated clearly.
•Guarantee result accuracy and on-time delivery while ensuring processes meet regulatory and internal standards with compliance built into operations.
•Instrument and improve operations using metrics (delivery times, lab turnaround, customer satisfaction, cost per kit), continuously eliminating bottlenecks, and develop the support team with training and guidance.

Pay and Benefits

Salary: USD 100,000 - 160,000 annually

Perks:Equity

Key Requirements

•3+ years in product management, operations, logistics, or supply chain management in a physical, regulated, fast-moving environment (e.g., healthcare, biotech, hardware, or DTC).
•Demonstrated experience managing third-party vendors, laboratories, and logistics partners to high performance standards.
•Strong problem-solving skills and the ability to adapt rapidly as priorities and conditions change.
•Excellent communication skills and a track record of moving cross-functional teams without relying on formal authority.
•Familiarity with regulatory and compliance standards in healthcare or laboratory settings, or the ability to master them quickly.

Experience:3+ yearsHealthcareBiotechHardwareDirect-to-consumer

Education:Bachelor's

Skills:OwnershipProblem-solvingCommunicationAttention to detailAbility to work under pressure

Company Brief

SiPhox Health

Industry: HealthTech

Website