Customer Service Associate

NTT
Wichita
Workplace: RemoteFull timeUSD 15.5+ hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Attention to detail","Accuracy","Professional communication","Self-discipline"]

Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal teams for life insurance and annuity inquiries. Handle 75–100 calls per day while ensuring customer satisfaction and meeting service standards. Work from a designated quiet home setup, follow remote technology and support protocols, complete required call center training, and communicate professionally to resolve questions and issues.

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FursaFursa
NTT
NTT
5 months ago

Customer Service Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal teams for life insurance and annuity inquiries. Handle 75–100 calls per day while ensuring customer satisfaction and meeting service standards. Work from a designated quiet home setup, follow remote technology and support protocols, complete required call center training, and communicate professionally to resolve questions and issues.
Location: Wichita
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • •Field approximately 75–100 calls per day while resolving questions and issues.
  • •Ensure customer satisfaction and strive to meet service standards.
  • •Develop and maintain working knowledge of the insurance industry, products, services, and team processes.
  • •Collaborate with management and team members to proactively address service issues and concerns.

Pay and Benefits

Salary: USD 15.5 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability CoverageEmployee Assistance

Key Requirements

  • •6 months experience in an office environment.
  • •6 months experience using a computer with Microsoft Windows PC applications.
  • •6 months of work from home experience environment.
  • •High school diploma or GED (preferred).
  • •6 months of experience in a role requiring attention to detail, accuracy, and accountability.
  • •6 months of experience in a role requiring professional oral/written communication.
Skills:Customer serviceAttention to detailAccuracyProfessional communicationSelf-discipline
Tech Stack:Microsoft Windows2-Factor AuthenticationEthernetHeadsetHome internet

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn