NTT

3 months ago

Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal teams for life insurance and annuity inquiries. Handle 75–100 calls per day while ensuring customer satisfaction and meeting service standards. Work from a designated quiet home setup, follow remote technology and support protocols, complete required call center training, and communicate professionally to resolve questions and issues.

Location: Wichita

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
•Field approximately 75–100 calls per day while resolving questions and issues.
•Ensure customer satisfaction and strive to meet service standards.
•Develop and maintain working knowledge of the insurance industry, products, services, and team processes.
•Collaborate with management and team members to proactively address service issues and concerns.

Pay and Benefits

Salary: USD 15.5 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability CoverageEmployee Assistance

Key Requirements

•6 months experience in an office environment.
•6 months experience using a computer with Microsoft Windows PC applications.
•6 months of work from home experience environment.
•High school diploma or GED (preferred).
•6 months of experience in a role requiring attention to detail, accuracy, and accountability.
•6 months of experience in a role requiring professional oral/written communication.

Skills:Customer serviceAttention to detailAccuracyProfessional communicationSelf-discipline

Tech Stack:Microsoft Windows2-Factor AuthenticationEthernetHeadsetHome internet

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT