Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Energetic","Attention to detail","Safe driving mindset"]

Deliver vehicles to customers’ doors using custom car haulers while providing a great customer experience. You’ll load and unload vehicles, inspect equipment for safe operation, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record and comply with Carvana’s CMV Driver Qualification policy. The role includes rotating days off and shift coverage across 7am–9pm windows.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers while providing a great customer experience. You’ll load and unload vehicles, inspect equipment for safe operation, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record and comply with Carvana’s CMV Driver Qualification policy. The role includes rotating days off and shift coverage across 7am–9pm windows.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and inspect the car-hauler to help ensure safe driving.
  • •Complete customer paperwork and document thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana CMV Driver Qualification policy.
  • •Work required shifts and support weekly coverage with rotating days off.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to read, write, speak, and understand English.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Must be able to lift, push, pull, and carry items up to 50 lbs and remain active for 8+ hours.
  • •Must be at least 21, have a valid driver’s license, and obtain required local licenses/notary within specified timeframes (process sponsored by Carvana).
Experience:2+ years
Skills:Customer-focusedSelf-motivatedEnergeticAttention to detailSafe driving mindset
Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier licenseSalesperson license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn