Air Arabia

5 months ago

Loyalty Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Oversee Air rewards loyalty program strategy and operations, driving member acquisition, engagement, and revenue across the Air Arabia network. Lead cross-functional collaborations with Marketing, E-Business, IT and Contact Center to design data-driven promotions, monitor performance, manage partner relationships, and develop loyalty tiers and products to strengthen the Air rewards proposition.

Location: Sharjah

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Develops function related strategies and action plans to achieve Air rewards yearly budgets and financial targets for all Air Arabia network; identifies gaps in performance and recommends new opportunities for growth and revenue maximization.
•Partners with cross-functional stakeholders such as Marketing & Corporate Communications, E-Business and Contact Center to develop and implement targeting promotions and campaigns that are data-driven and segment-focused to increase and drive members’ behaviour and engagement in the program.
•Develops processes and assessment tools to monitor the performance of products, channels, routes, and stations and generate reports to keep track of member acquisition, earning, redemptions, incremental revenue, etc.
•Designs and generates ad-hoc reports as requested by the management.
•Plans and designs the introduction of member tiers along with loyalty products and features designed to improve the Air rewards proposition and drive incremental revenue.

Key Requirements

•Bachelor degree in Commerce/ Business Management or Administration or/and equivalent
•7+ years' experience in frequent flyer programs or airline related loyalty programs in major airline industry; 3 of which in a managerial role; experience with low cost airline is a plus
•Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs
•Capable of using technology systems and tools; proficient in Microsoft Office (Access is a plus)
•Fluent in English

Experience:Airline loyalty programsFrequent flyer programsAirline

Education:Bachelor's

Skills:CommunicationNegotiationRelationship managementData analysisProblem-solving

Languages:English

Tech Stack:Microsoft OfficeAccess

Company Brief

Air Arabia

Air Arabia is a low-cost carrier based in the United Arab Emirates, offering scheduled passenger and cargo services across the Middle East, North Africa, Asia and Europe with a focus on affordable regional air travel.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sharjah, United Arab Emirates

Founded: 2003

Website LinkedIn

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Air Arabia

5 months ago

Loyalty Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Sharjah

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Develops function related strategies and action plans to achieve Air rewards yearly budgets and financial targets for all Air Arabia network; identifies gaps in performance and recommends new opportunities for growth and revenue maximization.
•Partners with cross-functional stakeholders such as Marketing & Corporate Communications, E-Business and Contact Center to develop and implement targeting promotions and campaigns that are data-driven and segment-focused to increase and drive members’ behaviour and engagement in the program.
•Develops processes and assessment tools to monitor the performance of products, channels, routes, and stations and generate reports to keep track of member acquisition, earning, redemptions, incremental revenue, etc.
•Designs and generates ad-hoc reports as requested by the management.
•Plans and designs the introduction of member tiers along with loyalty products and features designed to improve the Air rewards proposition and drive incremental revenue.

Key Requirements

•Bachelor degree in Commerce/ Business Management or Administration or/and equivalent
•7+ years' experience in frequent flyer programs or airline related loyalty programs in major airline industry; 3 of which in a managerial role; experience with low cost airline is a plus
•Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs
•Capable of using technology systems and tools; proficient in Microsoft Office (Access is a plus)
•Fluent in English

Experience:Airline loyalty programsFrequent flyer programsAirline

Education:Bachelor's

Skills:CommunicationNegotiationRelationship managementData analysisProblem-solving

Languages:English

Tech Stack:Microsoft OfficeAccess

Company Brief

Air Arabia

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sharjah, United Arab Emirates

Founded: 2003

Website LinkedIn