Order to Cash Operations Lead

OpenAI
Dublin
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Process improvement","Stakeholder management","Controls and audit readiness","Problem solving","Communication"]

Own end-to-end Order-to-Cash operations for an assigned EMEA portfolio, covering order intake through billing, AR follow-up, cash application dependencies, and customer closeout. Drive AR collections, credit, and cash application workflows while governing offshore BPO execution with queue reviews, SOP updates, quality checks, and SLA follow-through. Build scalable SOPs, playbooks, controls, dashboards, and AI/automation-enabled improvements to enhance billing reliability, customer experience, and financial integrity.

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FursaFursa
OpenAI
OpenAI
1 day ago

Order to Cash Operations Lead

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end Order-to-Cash operations for an assigned EMEA portfolio, covering order intake through billing, AR follow-up, cash application dependencies, and customer closeout. Drive AR collections, credit, and cash application workflows while governing offshore BPO execution with queue reviews, SOP updates, quality checks, and SLA follow-through. Build scalable SOPs, playbooks, controls, dashboards, and AI/automation-enabled improvements to enhance billing reliability, customer experience, and financial integrity.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • ā€¢Own end-to-end OTC execution across order intake, quote/order validation, provisioning alignment, usage and pricing readiness, billing execution, invoice review, AR follow-up, cash application dependencies, and customer closeout.
  • ā€¢Operate AR collections, credit, and cash application workflows across the full customer lifecycle.
  • ā€¢Govern offshore BPO execution for OM, Billing, and AR workstreams via daily/weekly queue reviews, prioritization, SOP/training updates, access blockers, quality checks, escalation paths, and SLA follow-through.
  • ā€¢Partner cross-functionally with GTM, Deal Desk, Legal, Customer Success, Revenue Accounting, Accounting, Tax, Finance Systems, Product, Engineering, RevOps, and Support to resolve blockers and improve handoffs.
  • ā€¢Build and maintain scalable SOPs, playbooks, controls, dashboards, and operating cadences; identify and drive AI/automation-enabled improvements across order validation, invoice accuracy, collections prioritization, disputes, reporting, BPO quality, and control evidence.

Key Requirements

  • ā€¢End-to-end Order-to-Cash foundation with hands-on experience across order-to-invoice and invoice-to-cash processes.
  • ā€¢Experience operating across Order Management, Billing Operations, AR Collections, credit/customer-risk review, cash application dependencies, reconciliations, and month-end close support.
  • ā€¢Experience in complex, high-growth environments with usage-based, subscription, enterprise SaaS, marketplace, partner-channel, or hybrid billing models.
  • ā€¢Data and systems fluency across CPQ, ERP, billing, payment, and reporting workflows; ability to investigate mismatches and identify root causes across systems.
  • ā€¢Controls and audit-readiness mindset (SOX-aware documentation, approval frameworks, evidence retention, reconciliations, and clean handoffs to Accounting/Revenue Accounting).
Experience:Enterprise SaaSUsage-based billingSubscriptionMarketplacePartner-channelHigh-growth environmentsOffshore BPO
Skills:Process improvementStakeholder managementControls and audit readinessProblem solvingCommunication
Tech Stack:CPQERPBillingPaymentReporting

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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