Senior Relationship Account Manager

MongoDB
Bengaluru, Gurugram
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Organizational skills","Attention to detail","Collaboration","Customer-centricity"]

Own a portfolio of enterprise customers across Asia Pacific as the primary point of contact, driving retention, expansion, and evangelism. Serve as a strategic advisor by aligning customer priorities with MongoDB initiatives, qualifying and nurturing relationships, and negotiating renewals and growth opportunities. Execute on territory planning, forecasting, and risk identification using data signals, collaborating closely with Sales, product, and leadership to deliver positive customer outcomes.

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FursaFursa
MongoDB
MongoDB
1 month ago

Senior Relationship Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise customers across Asia Pacific as the primary point of contact, driving retention, expansion, and evangelism. Serve as a strategic advisor by aligning customer priorities with MongoDB initiatives, qualifying and nurturing relationships, and negotiating renewals and growth opportunities. Execute on territory planning, forecasting, and risk identification using data signals, collaborating closely with Sales, product, and leadership to deliver positive customer outcomes.
Location: Bengaluru, Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for a customer base, driving retention and expansion through the MongoDB ecosystem.
  • •Work as a strategic advisor by aligning customer goals with MongoDB initiatives and the customer’s internal strategy.
  • •Proactively identify, qualify, and nurture account relationships to expand stakeholder footprint and elevate MongoDB as a strategic partner.
  • •Negotiate renewals and growth opportunities while executing MongoDB’s sales process to protect and grow the renewal base.
  • •Execute territory management and deliver accurate forecasting, using data signals to identify and address risk in the portfolio.

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

  • •8+ years of work experience with at least 4+ years of quota-carrying sales or account management (enterprise experience is a plus).
  • •2+ years of quota-carrying account management or new business sales experience.
  • •Demonstrated ability to manage client relationships end-to-end, including renewal, upsell, and expansion into new business units.
  • •Proven track record of hitting sales targets and owning both expansion/upsell and renewal/retention outcomes.
  • •Outstanding verbal and written communication skills, with the ability to present to diverse internal and external audiences.
Experience:8+ yearsSaaSEnterprise softwareTechnologyAPAC
Skills:CommunicationOrganizational skillsAttention to detailCollaborationCustomer-centricity
Languages:English
Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn