Solutions Support Engineer, Brazil

Wiz
Brazil
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Collaboration","Troubleshooting","Transparency","Documentation"]

Provide outstanding technical support for customers using the Wiz product by troubleshooting complex issues across debugging, networking, and system administration. Collaborate to resolve customer problems, identify cases needing escalation, and coordinate incident management requests with product or engineering. Improve support at scale through automation and, as needed, create customer solutions using coding and scripting. Participate in on-call coverage for after-hours and weekend support.

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FursaFursa
Wiz
Wiz
2 days ago

Solutions Support Engineer, Brazil

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide outstanding technical support for customers using the Wiz product by troubleshooting complex issues across debugging, networking, and system administration. Collaborate to resolve customer problems, identify cases needing escalation, and coordinate incident management requests with product or engineering. Improve support at scale through automation and, as needed, create customer solutions using coding and scripting. Participate in on-call coverage for after-hours and weekend support.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical customer support experience within the Wiz product.
  • •Own, troubleshoot, and solve customer technical issues with collaboration and best practices.
  • •Identify cases requiring escalation technically or strategically.
  • •Create, maintain, and coordinate incident management requests to product or engineering.
  • •Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Key Requirements

  • •Native Brazilian speaker with excellent command of English (spoken and written).
  • •Comfortable working 10am to 7pm BRT.
  • •5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • •2+ years of experience with cloud technologies (Azure, AWS, GCP).
  • •1+ years designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
Experience:5+ yearsCustomer supportCloudKubernetesDevOps
Skills:CollaborationTroubleshootingTransparencyDocumentation
Languages:PortugueseEnglish
Tech Stack:AzureAWSGCPKubernetesJavaPythonShellJavaScriptJSONLinuxREST APIsGraphQLHTTPHTMLDNSTCP/IPRoutingVPNVLANPeering

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn