CSR/Teller - Jackson-Westwood (Jackson, MI) - Part Time

Fifth Third Bancorp
Jackson
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Listening","Professionalism","Confidentiality","Sound judgment"]

Provide excellent customer service while handling cash and supporting day-to-day operations in the financial center. Listen to customers’ needs, answer questions, resolve issues, and follow up to keep communication clear. Maintain confidentiality, follow policies and ethical standards, and manage risk appropriately. Direct more complex problems to leadership as needed, and make consultative referrals to bankers and retail partners using tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR/Teller - Jackson-Westwood (Jackson, MI) - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide excellent customer service while handling cash and supporting day-to-day operations in the financial center. Listen to customers’ needs, answer questions, resolve issues, and follow up to keep communication clear. Maintain confidentiality, follow policies and ethical standards, and manage risk appropriately. Direct more complex problems to leadership as needed, and make consultative referrals to bankers and retail partners using tracking tools.
Location: Jackson
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service in all interactions, including consultative referral conversations.
  • •Deepen relationships by listening to customers’ needs, asking questions, and guiding them to appropriate financial solutions.
  • •Follow up on customer questions, address issues, and maintain responsive, timely communication.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations.
  • •Maintain balancing records per policy, identify and correct outages (enlist help as needed), and direct complex issues to leadership as necessary.

Key Requirements

  • •High school diploma or GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative and use sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceListeningProfessionalismConfidentialitySound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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