Manager, Customer Success – Cyber

Anthropic
Boston, San Francisco, New York, Seattle, Washington
Workplace: OnsiteFull timeUSD 265,000 - 320,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["People leadership","Coaching","Change management","Executive presence","Business acumen"]

Lead a team of 5–10 Customer Success Managers covering Anthropic’s cybersecurity accounts across API, Claude.ai, and Claude Code. Coach the team on adoption, value realization, and expansion strategies for enterprise cyber vendors, and apply cybersecurity subject-matter expertise to guide engagements. Own customer health, retention (NRR), expansion, and satisfaction metrics, build scalable CS processes and playbooks, partner with Sales, and represent Anthropic with C-level stakeholders.

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Anthropic
Anthropic
1 day ago

Manager, Customer Success – Cyber

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Job Summary

Lead a team of 5–10 Customer Success Managers covering Anthropic’s cybersecurity accounts across API, Claude.ai, and Claude Code. Coach the team on adoption, value realization, and expansion strategies for enterprise cyber vendors, and apply cybersecurity subject-matter expertise to guide engagements. Own customer health, retention (NRR), expansion, and satisfaction metrics, build scalable CS processes and playbooks, partner with Sales, and represent Anthropic with C-level stakeholders.
Location: Boston, San Francisco, New York, Seattle, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Directly manage and develop a team of 5–10 Customer Success Managers supporting strategic cybersecurity accounts across Anthropic products.
  • •Coach the team on customer success best practices, including adoption strategies, value realization, and expansion methodologies.
  • •Provide cybersecurity subject-matter expertise across security operations, detection and response, identity, cloud, and data protection for customer engagements.
  • •Drive accountability to customer health, expansion (consumption growth and upsell/cross-sell), retention (NRR), and customer satisfaction (CSAT) metrics.
  • •Build scalable CS processes and playbooks (success planning, QBR templates, expansion), partner with Sales, and collaborate with Product, Engineering, and Marketing.

Pay and Benefits

Salary: USD 265,000 - 320,000 annually
Perks:Paid LeaveParental LeaveFlexible Hours

Key Requirements

  • •7+ years of experience in customer success, account management, or customer-facing roles, including 2+ years of front-line management experience.
  • •Proven experience managing and building customer success teams in SaaS, API, or AI/ML companies.
  • •Cybersecurity experience working with or inside cybersecurity companies or a security-adjacent domain (security operations, detection and response, identity, cloud or data security).
  • •Experience managing enterprise customer portfolios, including accounts with $1M–$100M+ annual contract values.
  • •Technical fluency to navigate AI/ML product conversations and coach teams across multiple offerings.
Experience:SaaSAPIAI/MLCybersecurityEnterprise
Education:Bachelor's
Skills:People leadershipCoachingChange managementExecutive presenceBusiness acumen
Languages:English
Tech Stack:APIClaude.aiClaude CodeClaude

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn