Email Operations Principal

Braze
San Francisco, New York
Workplace: HybridFull timeUSD 81,000 - 127,000 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Problem-solving","Ownership","Stakeholder management","Communication","Data-driven decision-making"]

Lead and scale email operations for a rapidly growing customer engagement platform, rebuilding the Email Operations team while shaping future processes and workflows. Manage complex email infrastructure initiatives (IP pools, allocation, capacity planning), resolve high-scale technical escalations, and optimize deliverability and customer onboarding. Partner cross-functionally across GTM, Product, Engineering, RevOps, Success, and email partners, and develop scalable operational frameworks, metrics, and automation to improve reliability and time-to-value.

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FursaFursa
Braze
Braze
18 hours ago

Email Operations Principal

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead and scale email operations for a rapidly growing customer engagement platform, rebuilding the Email Operations team while shaping future processes and workflows. Manage complex email infrastructure initiatives (IP pools, allocation, capacity planning), resolve high-scale technical escalations, and optimize deliverability and customer onboarding. Partner cross-functionally across GTM, Product, Engineering, RevOps, Success, and email partners, and develop scalable operational frameworks, metrics, and automation to improve reliability and time-to-value.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage complex email infrastructure initiatives, including IP pool strategy, allocation processes, and capacity planning to improve scalability and onboarding timelines.
  • •Drive operational health by analyzing performance metrics, identifying bottlenecks, and implementing process improvements to increase efficiency and reduce time-to-value.
  • •Own and resolve high-scale technical escalations and complex customer setup challenges, serving as a subject matter expert for infrastructure anomalies and deliverability optimization.
  • •Develop and maintain scalable operational frameworks (best practices, compliance guidelines, playbooks, enablement materials) for growth into new markets, email providers, and CDN partnerships.
  • •Partner cross-functionally to influence roadmap and operational strategies, identify tooling/workflow gaps, and mentor junior team members while tracking trends and root causes to prevent recurring issues.

Pay and Benefits

Salary: USD 81,000 - 127,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveEquityRetirementLearning BudgetLife InsuranceDisabilityEqual Paid

Key Requirements

  • •5–7+ years in an operational, technical, or customer-facing role supporting a technical product (ideally SaaS/mobile/marketing automation/email technology).
  • •End-to-end ownership of complex operational issues in ambiguous, high-stakes situations, balancing competing priorities.
  • •Strong understanding of email systems and/or messaging infrastructure to diagnose issues and partner effectively with engineering, product, and support.
  • •Experience identifying operational gaps and driving improvements in processes, tooling, and workflows to reduce recurring issues.
  • •Highly analytical, data-driven, and capable of defining and monitoring meaningful metrics to translate insights into actions.
Experience:5+ yearsSaaSMarketing automationEmail technologyMobile
Skills:Problem-solvingOwnershipStakeholder managementCommunicationData-driven decision-making
Languages:English
Tech Stack:SparkPostSendGridAmazon Simple Email ServiceFinancialForceTray.ioLookerSlackbotsPagerDuty

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn